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Builders Merchants

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Ark Trading

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Customer: Ark Trading

What we did: Implemented K8

Site link: www.facebook.com/ARKTradingNam

Challenge

Kerridge Commercial Systems (KCS) is pleased to announce that Ark Trading Namibia is live on K8. Ark Trading was established in 1980, and is one of the oldest suppliers to the building trade in Windhoek Namibia. Ark Trading stocks everything from the spade to dig the foundation to the rolling ridge for the roof, including the nails and hammer to nail it in. They also supply sand, gravel and cement, doors, window frames, paint, plumbing supplies and sanitary ware.

Paul Koster bought the business in late 2015, and the Namibian Competition Commission awarded a last minute approval to him, to start trading from the 1st January 2016. Paul wished to start trading the new business on a new ERP system. This meant that the KCS team had to work under time constraints to configure the system. They pulled it off however, and the K8 system was live at the first week of trading.

Paul has had some previous experience on the trading side of K8. He contributed by helping his staff with training and supporting them with issues, in order to ensure a smooth go-live with minimal disruption to the business.

Ark Trading is looking forward to continuing to build the business partnership with KCS, and to using K8 to grow Ark Trading.

Tiaan Grobbelaar, Sales Manager at KCS, said “Thank you for entrusting us as the IT partner for your new business, we wish you best of luck with your new venture and we are sure that your business will thrive, and that K8 will support your current and future strategies.”

Risks were mitigated due to Ark Trading:

  • Using the standard K8 printing templates, so minimum time was spent on setup and testing
  • Allocating a strong internal team designated to the the project
  • Having strong internal buy-in, and support from the staff for the new system
  • Providing accurate master file and product data, with all relevant required information e.g PAC (product analysis codes), branch files and supplier details

Gains and benefits

As a result of the K8 ERP implementation, Ark Trading will realise the following efficiencies and benefits:

  • Elimination of manual stock back-orders, more controlled and automated
  • More efficient stock forecasting, improved lead times and estimates
  • Able to manage direct deliveries on bulk building materials
  • Better Customer service
  • Better Stock tracking/management
  • Better reporting, managing by exception

To find out more about the solutions that we offer, please contact us today.

Download a brochure

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I was impressed with the dedication and knowledge portrayed by the KCS team.

- Paul Koster, Managing Director of Ark Trading

 

Plumbers & Heating

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Ferroli

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Customer: Ferroli

What we did: Implemented K8

Site link: www.ferroli.co.uk

Challenge

Italian-based Ferroli was established in 1958, manufacturing and supplying natural gas fuelled boilers. The company now has more than 2,800 staff, and sells more than two million boilers a year, in addition to other heating, air conditioning and electrical products. In 1997, Ferroli opened its own UK distribution facility in to serve its national and independent customers.

In 2001, the management team agreed that the existing computer system’s issues and inadequacies had to be addressed and a replacement system was required. Following an assessment of the options available Kerridge Commercial Systems Revision 7 product was chosen. The decision was supported by the strength of past experience and performance of the company’s products. Just two years later, in September 2003, Ferroli moved to K8 and more recently upgraded to K8.07.

Gains and benefits

  • Opportunities to introduce best practice processes – for greater business efficiency
  • Warehouse Management streamlined processes, saves time and effort
  • Hand-held terminals – save time and resource – reduced need to use fixed point workstations
  • Access to future system releases –improves the quality of the product
  • Re-assurance of progressive product development roadmap
  • K8 - an excellent long-term investment for the company
  • Partner support helps improve productivity and generate additional cost savings

To find out more about the solutions that we offer, please contact us today.

Download a brochure

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K8 has provided us with an excellent platform on which to grow our business. The Warehouse Management module, now part of the standard product, has dramatically increased efficiency.

- Phil Seal, IT Manager

 

Builders Merchants

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Parkers

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Customer: Parkers Building Supplies

What we did: Implemented K8

Site link: www.helpmebuildit.co.uk

Challenge

Kerridge Commercial Systems (KCS) offers ‘cutting edge software for the merchant industry’, according to Ian Mitchell at Parker Building Supplies. Ian is Information Systems Manager at the leading independent and award winning timber and heavyside builders’ merchant.

The company was established in 1984, since when its philosophy has always been to offer high quality customer service backed up with good stock availability and an efficient delivery service. Today the company employs 280 people and trades from 25 locations across the South East.

“We have used K8 software since 2004,” said Ian. “At the time we needed to upgrade from our existing system to bring about a change of culture and KCS offered the best solution. Since then it has come on in leaps and bounds and we have continued to upgrade to the latest version each time a new version is cut.”

Gains and benefits

  • K8 upgrade means sales team can access software remotely on their tablets.
  • Web Builder will provide a portal for customers to access their accounts and print off invoices, PoDs etc
  • Parker’s now able to plan a ‘click & collect’ service for the future
  • An earlier upgrade delivered K8’s General Ledger - integrated with the trading system

Read the full story here.

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A previous upgrade in April 2015 brought about another major change to our business when we started to use K8’s unified ledgers that are integrated with the trading system, and that put us on another platform for moving forward.

- Ian Mitchell, Information Systems Manager, Parkers Building Supplies

 

Bathrooms & Kitchens

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Davroc

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Customer: Davroc

What we did: Implemented Print Manager

Site link: www.davroc.co.uk

Challenge

Davroc is a growing, family-run supplier of products to bathroom retailers. Forward-thinking, the company focusses on quality classic design and manufacturing. Davroc sources its products from across Europe from the finest quality suppliers. As an employer, the company promotes a very strong and traditional people-centric culture.

Prior to implementing Print Manager, Davroc had 20+ dot matrix printers, a high capacity laser printer and numerous fax machines. The dot matrix printers were costly to run, time consuming to un-jam and periodically needed replacement. Furthermore, they used task-specific, pre-printed forms, each of which needed to be designed, printed, stored and replenished. Pre-printed forms are not visually modern or professional and if changes are required the whole cycle has to start all over again – often with inevitable wastage.

Gains and benefits

  • Substantial, tangible, immediate cost savings
  • Dramatic reduction in the number of printers
  • No need for pre-printed forms – only plain paper
  • Storage space freed up – used for a more valuable purpose
  • Form changes made ‘on the system’ quickly and easily
  • Laser-produced forms - a professional presentation
  • Forms easily personalised for specific tasks or events
  • Output, e.g. print sequence order to suit business processes
  • Online archive of actual documents produced – original attributes preserved
  • Print directed to any location or fax output

To find out more about the solutions that we offer, please contact us today.

Download a brochure

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The savings from Print Manager were immediate, around £11,000 annually, and we have reduced the number of printers in the company by 70%. Removing boxes of stationery has enabled us to convert space into a meeting room.

- Paul Mitchell, IT Manager

 

Builders Merchants

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RGB Building Supplies

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Customer: RGB Building Supplies

What we did: Implemented K8

Site link: www.rgbltd.co.uk

Challenge

Established in 1850, Rawle Gammon & Baker initially traded as a timber importing business and now, with 15 sites, is one of the largest builders merchant in the South West, employing over 200 staff. The company attributes its success to its people and providing exceptional customer service.

RGB knew that they had to overhaul their IT infrastructure, only by doing so would they be able to create operational efficiencies, unavailable within their incumbent system. A fully integrated solution would improve business processes – not least of which in sales order processing, stock control and provide an comprehensive accounting system with management information tools. Scalability for growth were also important considerations. After examining various systems, Kerridge Commercial Systems was the clear winner.

Gains and benefits

  • An excellent, close working partnership
  • Tight control from fully integrated processes – saves time, saves money
  • Information at the fingertips – no time wasted looking up from other sources
  • Full stock visibility and optimisation, easily facilitated inter-branch trading
  • Functionally-rich, sales order processing – resulting in improved customer service
  • Opportunities to improve profitability from both revenue generation and cost savings
  • A scalable solution which allows the company to grow and develop

To find out more about the solutions that we offer, please contact us today.

Download a brochure

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Kerridge Commercial Systems has evolved from an outsourced supplier to an extension of our operation. Their solution has been a perfect fit and their people have forged the strong relationship we have today.

- Mark Gosney, Operations Director

 

Distributors

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Dale Hardware

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Customer: Dale Hardware

What we did: Implemented K8

Site link: www.dalehardware.com

Challenge

Family-owned Dale Hardware is one of the UK's leading distributors of architectural and builders hardware. The Dale brand is the preferred choice of the country's main independent builder and timber merchants and architectural ironmongers. The company offers internationally-sourced ironmongery as boxed items or pre-packed products.

Success and growth for Dale Hardware brought about a need for better system tools to support further expansion. Greater visibility of information and business controls were primary requirements and there was a need to streamline processes. One of the factors which influenced the decision to install K8 was that Dale Hardware did not have to change their business to suit the system. K8 was a good fit from the start.

Gains and benefits

  • Efficient sales order processing – time savings for staff – good service for customers
  • Improved customer interaction – access information instantly
  • Man hours saved, staffing levels reduced – costs saved
  • Up-to-the minute accurate information – quicker decisions, good customer service
  • Profitability monitoring – keeping a finger on the pulse ensures tight business control
  • Exception reporting – e.g. invoice matching application, issues can be quickly resolved
  • Spreadsheet interface – flexible, smooth and simple to use
  • More management time focused on running the business
  • Opportunities to introduce new applications and functionality

To find out more about the solutions that we offer, please contact us today.

Download a brochure

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With K8, we are now able to grow the business without automatically adding cost and compromising our customer service. Kerridge Commercial Systems delivered exactly what we were promised.

- Chris Gorse, Managing Director

 

Plumbers & Heating

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Express Plumbing Supplies (EPS)

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Customer: Express Plumbing Supplies (EPS)

What we did: Implemented K8

Site link: www.exps.co.uk

Challenge

Established in 2003, Express Plumbing Supplies began life as a small, single branch bathroom and heating supplier, based in Barrow-In-Furness, with four employees. The company has grown to become one of the largest independent bathroom, heating, drainage and renewal suppliers in the north west of England, with four branches stocking several thousand products.

By 2004, the company’s basic trading system was proving inadequate for an ambitious company. The search was on for a system more suited to the task, with the necessary flexibility and scalability. Express Plumbing Supplies needed a systems partner who understood the business with proven knowledge and a track record of experience. K8 was chosen. And the company began to enjoy the system’s benefits immediately.

Gains and benefits

  • Fast sales order processing – gives good services to customers, supported by accurate information
  • Quotations produced effortlessly – good for customers, speed means better chance of an order
  • Easy and quick to use purchase control tools – optimise stock levels with visibility of pipeline
  • Integral accounting functionality – the financial position tightly controlled, cash flow improved
  • Management information –‘at the fingertips’ supports planning and decision making
  • Central control - cross-branch visibility and inter-branch trading easily processed
  • Excellent support and system maintenance – gives re-assurance and future roadmap
  • Opportunities to introduce additional applications

To find out more about the solutions that we offer, please contact us today.

Download a brochure

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Migrating to K8 was one of the best business decisions I have ever made – the positive difference to the company has been phenomenal.

- Ashley Wilson, Managing Director

 

Plumbers & Heating

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William Wilson

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Customer: William Wilson

What we did: Implemented Web Builder

Site link: www.williamwilson.co.uk

Challenge

Established in 1900, William Wilson, part of Wolseley UK, is one of Scotland’s largest suppliers of plumbing, heating and bathroom products. Employing more than 250 staff and with 22 locations, the company serves local and regional plumbing and heating contractors, through to large national companies as well as private retail bathroom customers. William Wilson has been a Kerridge Commercial Systems customer since 2000.

Reviewing the future shape of the business, William Wilson recognised the growing importance of internet-based facilities. Although not yet a critical requirement, there was a clear need to offer customers the opportunity to trade online as a convenient alternative to its well-established and growing branch operations. The company looked at a number of software products and chose the Kerridge Commercial Systems Web Builder as the platform for its ‘B2B’ trade customers. In addition to developing the William Wilson trade website to provide customer facilities, the project also required some additional programming work – undertaken by Kerridge Commercial Systems. Specifically: to enable customers to buy from their chosen branch – there’s no central warehouse and also to handle the company’s appropriately comprehensive pricing and discounting structures.

In preparing Web Builder with 15,000 line items to load prior to launch, William Wilson valued the applications’ ability to handle comprehensive product information. It meant that the company is now able to provide its well-informed customers with levels of detail at least equal to that offered by many manufacturers.

Prior to going live, the company offered trade customers the opportunity to test the new online facilities and the feedback was very positive. William Wilson’s staff worked very hard to ensure their new online trading tool would be successful from the start. They are rightly proud of what they have achieved and progressively, more and more customers are appreciating the benefits of ordering online.

Gains and benefits

  • Easier for trade customers to transact
  • Real time stock detail
  • Orders can be placed for out of stock items
  • High quality content
  • Access to basic account information
  • Integration with back office systems
  • Extension of existing branch services
  • Focus on customer requirements
  • Future proofing the business

To find out more about the solutions that we offer, please contact us today.

Download a brochure

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Our integrated online trading system makes it easy and convenient for our customers to transact with us.

- Michael Wilson, Commercial Director

 

Plumbers & Heating

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Pimlico Plumbing and Heating Merchants

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Customer: Pimlico Plumbing and Heating Merchants

What we did: Implemented K8

Site link: www.pimlicoplumbingheatingmerchants.com

A new business thrives with K8

South London-based, Pimlico Plumbing and Heating Merchants (PPHM) opened its doors in October 2014. Going live with K8 on its first day of trading, the system has proved to be an invaluable tool from the start. Since opening, the business has grown substantially – exceeding initial expectations. PPHM now serves trade customers across London seven days a week.

Business origins

PPHM was established by plumbing entrepreneur, Charlie Mullins MBE, initially to provide Pimlico Plumbers with its own supplier of products and plumbing parts. However, with the company’s impressive track record of experience and expertise, it soon became clear that PPHM could also meet the needs of independent plumbers. A trade-only, highly responsive service, with extended opening hours to access stock, was a great business model to progress with.

Choosing K8

Although the PPHM considered other systems, the choice of K8 was based on recommendations and the fact that one of its staff had previously used the system helped in the decision process. The challenge for Kerridge Commercial Systems (KCS) and PPHM was that once the order was placed, system preparations and set-up had to be completed in record time. PPHM Director, Samm Mullins, said, “There was a lot of pressure in getting the business ready – everything had to move quickly. I was very impressed by the hard work and flexibility of the KCS team. Having a live system within four weeks from start to finish, ready for opening, was quite an achievement.”

Customer service is key

Now a seven days-a-week operation, PPHM serves its two customer channels; purchasing, stocking and supply for Pimlico Plumbers, together with looking after 160+ (and growing) independent plumbers and heating engineers located across London. “Our customers are usually very clear about what they want – they sometimes email us a photo if clarification is required for a specific item. With their time at a premium, they have come to expect us to be on the ball, offer any advice that’s required, then be ready to supply and deliver.”

Successful development

As a fast-growing business, one of the keys to success has been the company’s ability to service its customer base. As trading patterns have become established, PPHM has successfully used K8 to balance its stock levels. “Ensuring that we have the correct breadth and depth of stock is absolutely vital for our customers. If we can’t supply, someone else will.” Such has been the progress at PPHM that within six months of opening, a second floor was added to its premises. The company’s van and motorcycle delivery operation has also been ramped up to meet growing demand.

Benefits and value

K8 is working well for PPHM – from purchasing to stock control, sales order processing and financials. “We now use the system to generate automatic stock orders with manual adjustments as necessary. K8 also enables us to order as and when necessary to service our customers – placing orders with our suppliers once or twice a day is not unusual,” said Samm. He went on to say that K8 is also a valuable asset to the business in managing credit control. The system makes it easy to set up new accounts enabling trading with a new customer to start with minimal delay. “In our business, we also have to keep a tight grip on our debt position and if a customer doesn’t pay us on time, we can be straight on to the situation and resolve things quickly. Across the business, if we spot anything that doesn’t look right, we can use the system to investigate the matter and move on with minimal effort.”

There’s no question that K8 has been key to how PPHM has developed since opening. The system is at the heart of how the business operates and services its customers. “With its impressive functionality, the system is both highly capable and forgiving – an essential tool that we use throughout our working day. Quite simply, without K8 we wouldn’t have a business”, said Samm.

Highlights

  • System live on trading day one
  • Intuitive and easy to use
  • No need for specialist IT skills
  • Fully accessible product information
  • Enabling high quality customer service
  • Helping to build solid business reputation

Results

  • Fully managed stock levels
  • Easy ordering and purchasing
  • Efficient transaction processing
  • Supporting business growth

To find out more about KCS and the products that we offer, please contact us today.

Download a brochure

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Ensuring that we have the correct breadth and depth of stock is absolutely vital for our customers. If we can’t supply, someone else will.

- Samm Mullins, Director

 

Plumbers & Heating

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Plumblink

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Customer: Plumblink

What we did: Implemented K8

Site link: www.plumblink.co.za

Challenge

Plumblink is a leading plumbing products and sanitary ware supplier, servicing the plumbers’ trade and contract markets, as well as the insurance industry.

They have two different branch models; some of the larger stores with showrooms for the general customer, and smaller express stores aimed at the plumbers market. To support the growth, the business also had to adjust and formalise the stock distribution process.

Mr Abrahams, commented: “Kerridge Commercial Systems (KCS) SA has provided us with an excellent tool to be closer to our value chain. We have grown from nineteen branches in 2010 to sixty-eight in 2015 with the goal to open another twelve to fifteen branches in the next year.”

Seaweed McFarlane, Plumblink CEO said: “I truly believe that we have positioned the company in a well-structured and well governed business. The IT systems we introduced had very positive spin offs and visibility of all operations was enhanced. I consider Plumblink as the industry leader with systems in place to continue seeing and improving on the growth of the past five years.”

Gains and benefits

  • Greater supply chain visibility
  • Centralised control
  • Access to up-to-date management information
  • Tighter margin controls
  • Ease of opening branches
  • Better stock management
  • Low cost to support

To find out more about KCS and the products that we offer, please contact us today.

Download a brochure

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Kerridge Commercial Systems has provided us with an excellent tool to be closer to our value chain.

- Oswald Abrahams, ERP Systems Manager, Plumblink

 

Retailers

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Pet Masters

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Customer: Pet Masters

Site link: www.petmasters.co.za

Challenge

Pet Masters implemented the Kerridge CS (KCS) Retail solution in 2013 and have been happy with the system and level of service received ever since!

Pet Masters, the largest pet retailer in Southern Africa, are synonymous with the supply of a variety of top end pet products, expert advice, toys, and livestock. Their head-office with on premise bird park is based in Boksburg. Customers can enjoy a quick bite to eat at their Blue Crane Tea garden while admiring a wide variety of birds.

Pet Masters has two additional stores, one in Alberton and the other in Pretoria, which also offer a great customer experience.

In 2013 Pet Masters began looking for a user-friendly retail system that would offer centralised control from their head-office, allowing them to save costs and aid their buying and replenishment process, as well as reward their customers with a loyalty programme. Functionalities like vouchers and gift cards, as well as accurate reporting, were also deemed important. The system that they had previously been using had become redundant and was not being developed or properly supported any further.

Financial Director, Roelof Coertse, selected the Kerridge CS Retail solution as their system of choice as it is built on a centralised head-office, with a user friendly point of sale interface, built in loyalty and gift card functionality, with suggested re-ordering for accurate replenishment. It gave them all the features a modern-day retailer should benefit from, like remote access as well as integrated EFT.

Gains and benefits

The Kerridge CS Retail solution enabled Pet Masters to:

  • Increase store efficiency, thus improving the customer experience at store level
  • Process and implement promotions and multibuys
  • Improve stock management and replenishment, through consolidated stock reports
  • Improve security on transactions through integrated EFT
  • Capture customer data for the future implementation of the loyalty program
  • Conduct accurate stock takes through the use of hand held scanners

Financial Director, Roelof Coertse said that “KCS catered to our requirements and understood our business well enough to add the value that was needed with their solution. KCS showed flexibility in their approach, the team was professional and delivered a seamless conversion.”

Customer loyalty is becoming increasingly important at Pet Masters and they look forward to implementing KCS’s loyalty functionality later this year. KCS’s product also offers time and attendance as part of its core functionality, which can also be used to authorise overrides and discounts, affording further control over the business, even when staff are not on site.

Pet Masters are, additionally, running with the Payroll & HR software offered by KCS which allows them to process payroll, payslips and reports, as well as SARS reconciliations. They have been able to do away with manual tax reconciliation and have replaced it with automated reconciliation. Through the Payroll solution offered by KCS, Pet Masters have been able to pay the right amount of money to the right people, at the right time.

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We are very happy with the choice we made regarding KCS as we now have one supplier with the necessary skills and knowledge for both our retail stores and our payroll and that’s not very common. We look forward to a long-standing relationship far into the future.

- Roelof Coertse, Financial Director, Pet Masters

Read the full story.

 

Retailers

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Solomons Fashion & Décor

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Customer: Solomons Fashion & Décor

Site link: www.solomonsfashionanddecor.co.za

Gains and benefits

Solomons Fashion and Décor is the ultimate fashion and décor destination, offering a range of top quality local and imported fashion & décor labels, which promise to brand your world for less. Solomons’ legacy has been around since the early 1890’s and has since grown into a multi branch retailer with 5 other multi brand stores located in and around Pretoria and Johannesburg.

Estelle Nell, the systems project manager said “Due to Solomons’ growth, the need for a centralized head-office system became critical, as the stores were decentralized, making stock visibility and global reporting a huge challenge. A business of this size and nature needs to be able to manage stock effectively, have visibility of best performers and non-performers, and we need to be able to stock intelligently, based on the needs of our customers. Debtor’s management with revolving credit was a key requirement for us, as we have a base of loyal customers.”

Opting for the KCS Retail solution, Solomons will benefit from a comprehensive retail management solution that offers:

  • Centralized head-office control
  • Stringent security & permissions
  • A user-friendly point of sale
  • Full debtor’s management
  • Revolving credit
  • Emailing of statements
  • Automated updates to head-office
  • Global reporting on stock movement
  • Accurate replenishment
  • Consolidated management reports

Estelle continued to say “Selecting a new retail system has been a priority for a long time and after considering various options, we’re happy to be implementing the KCS retail solution in our stores.

We look forward to being a single integrated multi-store business, with head-office control in place, that has clear visibility of all activities in store, tracking our stock movement, stocking efficiently, and producing one set of management reports monthly.

In our stores we are hoping that the Retail solution’s user friendly interface will make the user acceptance process easier and faster. With the help of the KCS services team we look forward to a successful implementation and to Go Live.”

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Selecting a new retail system has been a priority for a long time and after considering various options, we’re happy to be implementing the KCS retail solution in our stores.

- Estelle Nell, systems project manager, Solomons Fashion and Décor

Read the full story.

 

Apparel and Footwear

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Rene Mariane

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Customer: Rene Mariane

Site link: www.renemariane.com

Challenge

Rene Mariane, an exclusive woman’s fashion label, chose to implement the KCS Retail solution as part of their plans to grow their business within the South African market.

Rene Mariane, a European based brand opened its first store in in Morningside Sandton in 2009. Irena Staneva, owner of Rene Mariane, contacted KCS for a solution, as she had plans to grow her business, but the current system she was using could not support her overall requirements. Irena commented “I need a system that will give me control over my stock, the ability to accept customer orders, lay byes, a loyalty programme, and good reporting.”

The KCS Retail solution is an end-to-end solution that combines point of sale functionality with stringent inventory management, a detailed colour and size matrix, vouchers, gift cards and a built-in loyalty system powered by comprehensive reporting that is automated and delivered directly to your inbox.

Irena needed to improve Rene Mariane’s overall business management, and selected the KCS Retail solution based on:

  • Similar retailers recommended the KCS Retail solution
  • The product offered all functional requirements as standard
  • Centralised control, using the KCS Retail solution head-office module, meant that additional stores could be opened while stores could be managed from a single location
  • Detailed reporting enabled clear visibility of each garment’s performance per colour and size
  • The system proved to be user friendly, yet feature rich enough to provide the control that the business needed.

Nadine Durst, Sales Executive for KCS Retail commented, “During the implementation, Irena was extremely hands-on and assisted the KCS consultant with all the pre-implementation requirements that resulted in an efficient and timeous system conversion.” She further said that “Adding Irena’s new Menlyn store to her Morningside based head-office was just as seamless and it was up and running within a few hours.”

Gains and benefits

  • The ability to see sales, by size and colour, allows for accurate stock replenishment
  • Store staff can navigate the system with ease
  • Clear visibility over all store activities

Irena said “I am very happy with the KCS Retail solution. It has given me the tools I needed to operate my business efficiently and has supported me in opening my Menlyn store within a few short months of implementing the system.”

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I am very excited to branch into other avenues like distributing my collections through other channels and I know the KCS Retail solution can support this part of my business too.

- Irena Staneva, Owner, Rene Mariane

Read the full story.

 

Retailers

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Carrol Boyes Retail (Pty) Ltd

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Customer: Carrol Boyes Retail (Pty) Ltd

Site link: carrolboyes.com

Gains and benefits

Carrol Boyes is the founder, creator and CEO of Carrol Boyes Retail (Pty) Ltd in Cape Town. Her high-end deftly crafted and coveted product range of upmarket home and lifestyle products is associated with inimitable and unique design that exudes style and finesse and are available throughout South Africa and in over 30 other countries around the world.

Establishing a strategic partnership with KCS in 2009, Carrol Boyes opted to implement the KCS Retail solution to her existing store base at the time, which comprised of a centralised head-office and 9 stores.

Carrol Boyes commented; “The system we were using at that point was not working for us in spite of promises made by the developers. The KCS Retail solution offered everything that we needed – live movement of data, up to date reporting across all transactions, stock management and control of pricing.”

The Carrol Boyes store base has now grown to an impressive 22 stores. Carrol Boyes added; “The main attraction for us is the flexibility to add stores as our requirements grow. The addition of stores is a seamless process. As per the norm, retail has a continuous turnover of staff which means that we continually need to train new staff. The system is user-friendly, resulting in shorter training time for staff. It allows us to monitor performance of each branch, product line and individual sales people.”

Key Facts

  • Offline trading
  • Multi-branch reporting
  • Stock management
  • Suggested replenishment

The KCS Retail solution is designed to fulfill the requirements of retailers that have multiple stores with varied locations and retail complexities. It supports inventory management for both stores and central warehouses, enabling retailers to easily expand their retail operations.

Carrol Boyes noted; “The most important aspect of any system is the ability to continue trading when connectivity is lost. The off-line capability of the KCS Retail solution allows us to be confident that no data will be lost while connectivity is down. As soon as connectivity is restored, all transactions are filtered and available at head office”

Carrol Boyes concluded; “Implementing the KCS Retail solution has resulted in us having daily live data at our fingertips which in this day and age is vital in our decision making as trends and designs continue to change”.

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With its user-friendly point of sale interface, we were able to implement the KCS Retail solution into all stores allowing for seamless in-store processes, with accurate live reporting back to head-office.

- Carrol Boyes

Read the full story.

 

Discrete Manufacturing

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Spec-Cast Wear Parts

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Customer: Spec-Cast Wear Parts

Site link: www.spec-cast.co.za

Gains and benefits

Spec-Cast Wear Parts has nearly tripled in size since 2015, therefore they required a system that could better manage their operations and financials. K8 provides the support for further growth of the business with a system that will offer the controls and efficiencies required.

Spec-Cast Wear Parts (Pty) Ltd was founded in 1986, specialising in the manufacture and supply of patterns and casting to the railway industry with replacement parts for coaches, wagons and locomotives. In 2005, Spec-Cast launched a new division - Spec-Cast Wear Parts (Pty) Ltd, supplying replacement wear parts for the construction, mining and agriculture sectors.

Kerridge Commercial Systems (KCS) first established a strategic long-term relationship with Spec-Cast Wear Parts in 2015. Spec-Cast Wear Parts realised the need for a comprehensive, fully integrated ERP system after experiencing exponential growth in the business. K8 will be replacing their legacy system, which Spec-Cast felt lacked efficient stock management functionality causing unnecessary duplication of work.

Tiaan Grobbelaar, Sales Director at KCS said "We look forward to working with Spec-Cast Wear Parts and offering them the same value and expansional growth which we continue to offer our current customers. With more than 40 years in the industry, we have no doubt that Spec-Cast Wear Parts and KCS will continue to grow together".

Client Focus

  • Full real-time integration with K8 ERP
  • Customers can source own account information and pricing
  • Immediate visibilty of customer orders
  • Immediate access to product detail

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K8 offers all the functionality we need, accommodating our complex business processes. K8 offers a fully integrated non-modular ERP solution that will enable us to grow our business.

- Aimee Mason, Managing Director, Spec-Cast Wear Parts

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Builders Merchants

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Trading Depot

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Customer: Trading Depot

Site link: www.tradingdepot.co.uk

Gains and benefits

Trading Depot, the online trading sister company to Grant & Stone, offers more than 48,000 product lines to a loyal and growing customer base who maintain its ‘excellent’ rating on Trustpilot, the online review community. The company supplies plumbing and electrical products, sanitaryware, flooring, PVC windows and doors, some heavyside materials such as paving and more than 30,000 tools.

“We’re seeing huge growth,” said Trading Depot General Manager Darren House. “While around 70% of our customers are homeowners, the remaining 30% are tradesmen who are happier shopping in an online environment today than they were 10 years ago. Although we don’t offer trade accounts, we offer a choice to builders who are looking for a keener price and are happy to wait a day or two for their delivery. We also offer a click and collect service from our warehouse. I like to think there’s a traditional merchant feel about the business as we offer great customer service including technical support over the phone at pre-purchase stage.”

At the front end of Trading Depot’s business is a Magento eCommerce platform that interfaces directly with their ERP system - K8 - a solution developed by Kerridge Commercial Systems. As each order is placed, the data is drawn into K8 and, if the product is in stock, a pick note is automatically produced in the warehouse and data sent to the labeller ready to print.

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Turnover has doubled in the seven months since K8 was implemented and, although I can’t put that all down to K8, there’s no way we could have managed the current level of business using the old system.

- Darren House, General Manager, Trading Depot

Before going live on K8 in April 2017, the team at Trading Depot had to manually re-key orders in to their legacy ERP system. “It was a really cumbersome process,” said Darren. “We used to print out the orders from Magento and, while one member of staff spent all day re-keying them into the old system, another used to type out the labels! We were working on two totally separate systems and only able to process around 50 – 80 orders each day. Plus, there was a high risk of making errors when retyping postcodes and product codes etc. We upgraded for a short while to exporting orders from Magento on CSV files every couple of hours, and then importing them to the old system. But the process wasn’t reliable so we still printed them out and cross-referenced them manually!”

When Darren joined Trading Depot from sister company, Grant & Stone - which was implementing the K8 system across the group – a demo from KCS showed how upgrading to K8 could totally automate sales order processing. And, he was able to protect the investment Trading Depot had already made in Magento using K8’s Magento plug in. (Companies with no existing eCommerce platform can take advantage of KCS’s Web Builder when they implement K8. It’s a responsive eCommerce suite that enables the fast deployment of fully integrated online trading and a B2B online customer portal.)

The benefits were immediate. As orders come in from Trading Depot’s website or the company’s Amazon or eBay shop, they are automatically drawn into K8 and a pick note for goods in stock is processed with no human intervention. If part of the order is direct, a member of staff briefly intervenes to instruct K8 to send that part of the order directly to the supplier. On the old system the team had to type a separate email to the supplier along with the re-keyed customer information.

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We didn’t lose a single day’s business as we went live on K8, and because the system is really intuitive and we have a young, computer savvy team, we needed minimal training.

- Darren House, General Manager, Trading Depot

“Now that our Magento platform interfaces with K8, customers can see an accurate reflection of our stock levels,” explained Darren. “So many websites tell customers that products are in stock when in fact they’re not. This annoys customers who only find out after they’ve placed their orders, and end up waiting lengthy delivery times rather than risking not getting a refund. We like being straight with our customers and can now confidently show the actual stock position on around 80% of stock in our warehouse or held by manufacturers and other third party suppliers - and we’re working on increasing this figure.”

This new confidence has also enabled Darren to make shipping more profitable because knowing something is definitely in stock means he can offer and charge more for a premium next day delivery service. K8 also allows Darren to take advantage of ‘buy 10’ deals because purchasing and sales can be set up separately - unlike on the old system.

Further significant cost savings have been made from not having to replace the three staff lost due to natural wastage since the implementation of K8. “The business is now so streamlined we don’t need to replace them,” he said. “In fact turnover has doubled in the seven months since K8 was implemented and, although I can’t put that all down to K8, there’s no way we could have managed the current level of business using the old system.”

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Home & Garden

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Cape Garden Centre

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Customer: Cape Garden Centre

Site link: www.capegardencentre.co.za

Gains and benefits

Cape Garden Centre gained control over their sales and stock management processes by implementing the Kerridge CS (KCS) Retail solution.

Cape Garden Centre opened in 1996 and has evolved into the largest garden centre in the Western Cape. With 4 branches in Joostenbergvlakte, Stellenbosch , Somerset West and Vredendal, Cape Garden Centre carry a wide selection of plants, pots, pavers, water features, garden furniture and other garden décor for the whole family all year round. Cape Garden Centre did not have a sales and stock management system in place and with their growing business, the need for centralised control became more urgent.

They needed a robust yet user-friendly system that would encompass:

  • Centralised control from head-office
  • Detailed stock control
  • Promotions management
  • Pricing control
  • Detailed reporting across all transactions

Christelle Smal, the Retail Manager at Cape Garden Centre said: “We knew we had to make the transition and the perfect time arrived when we opened our newest branch in Somerset West, where we first implemented the KCS Retail solution.”

Cape Garden Centre opted for KCS Retail due to its comprehensive retail management solution that is suited to the multi branch retail environment.

Built on a centralised head-office and featuring automated updates between branches and head-office, the KCS Retail solution offers clear visibility from a stock management, transaction records and reporting perspective. With its user-friendly point of sale interface, Cape Garden Centre were able to easily adopt the Retail solution into its various retail stores, allowing for seamless in store processes with stringent control and accurate reporting back to head-office, giving management the information they need to make informed business decisions.

Peter van Niekerk, Owner of Cape Garden Centre, commented: “The KCS Retail solution was an obvious choice due to the fact that the system suited our needs and was very well priced. It is also very user friendly and is backed up by an excellent support team, always standing by for any questions or queries which in our trade are essential to have.”

Christelle Smal concluded by saying: “At this current moment we do not have any plans in expanding but if an opportunity presents itself in the near future a retail system will be the least of our worries as we have everything we need and more in the KCS Retail solution.”

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We knew we had to make the transition and the perfect time arrived when we opened our newest branch in Somerset West, where we first implemented the KCS Retail solution.

- Christelle Smal, Retail Manager, Cape Garden Centre

Read the full story.

 

Timber Merchants

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Manny's Timber and Hardware

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Customer: Manny's Timber and Hardware

What we did: Implemented K8

Site link: www.mannystrusses.co.za

Using K8 adds real value to the business

Established in 1987, Manny’s Timber and Hardware’s initial focus was in the manufacturing of timber roof trusses. Today, they have grown into a major hardware and building materials supplier.

Manny’s Timber and Hardware has been with Kerridge Commercial Systems (KCS) for nearly 10 years. KCS South Africa implemented K8 ERP in September of 2006, the implementation decision being driven by the need to streamline manual processing together with the vast number of reports that can be exported or displayed reflecting real-time information.

Over the years Manny’s has found that K8 supported their growth and benefited them by providing them with improved reporting capabilities, management controls, stock management, and flexible sales & delivery methods.

Recently K8 completed the integration with their existing truss manufacturing software, enabling them to avoid recapturing sales orders on K8. Once the requirements and quantities are confirmed in the truss manufacturing software, all the information can be imported into K8 for further optimisation and invoicing.

Jenna Kyriakides, Financial Manager, said “We have a great relationship with Kerridge Commercial Systems, there is so much flexibility within the K8 system and we are always improving our system functionality with the KCS SA Team. We find the diversity of the sales & delivery methods most useful.”

Tiaan Grobbelaar, KCS Sales Manager commented “As we celebrate almost 10 years with Manny’s, we are appreciative of their support for us over the years. The K8 software will keep evolving, providing an even better timber and hardware solution to our customers. We look forward to the next 10 years of a mutually beneficial relationship with Manny’s and K8 supporting their business strategies”.

Company History

Manny’s Timber and Hardware was formed in 1987 and are well known throughout the industry as a leader in maintaining good quality standards. They are also one of the largest truss manufacturers in South Africa and have been voted the best in the industry.

Manny’s Timber & Hardware progressed towards the supply of hardware and building materials and continues to expand their wide variety of building supplies to the contractor as well as Do-It-Yourself. Their service offerings extend even further to include full onsite design and manufacture of kitchens and BICs.

Their professional services range from design estimating to feasibility studies, from small extension work to major contractual projects. Manny’s Timber & Hardware, situated in Brentwood Park, Benoni, is open to the public 7 days a week. Welcome to your one stop shop for all your building needs.

Gains and benefits

  • Better Reporting Capabilities
  • Better Controls
  • Improved Stock Management
  • Flexible Sales & Delivery Methods
  • Integration with truss manufacturing software

To find out more about the solutions that we offer, please contact us today.

Download a brochure

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We have a great relationship with Kerridge Commercial Systems, there is so much flexibility within the K8 system and we are always improving our system functionality.

- Jenna Kyriakides, Financial Manager

 

Builders Merchants

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Builders Supplies (West Coast)

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Customer: Builders Supplies (West Coast)

What we did: Implemented K8

Site link: www.bswc.biz

Challenge

Builders Supplies (West Coast) Ltd, are a successful, independent, heavy-side builders’ merchant, with depots in Fleetwood, Cleveleys, Preston and Morecambe with plumbing and heating products available in Fleetwood. The company prides itself on excellent customer service levels and high stock availability.

Builders Supplies (West Coast) realised the significance of investing in a new computer system, such a project was also going to be something of a culture change for the company. The requirements were for a supplier who understood the industry, a system that would be fully maintained and progressed with an upgrade path and a total ‘one-stop’ services solution. Having evaluated several contenders, a short list was identified and detailed reviews were conducted. Ultimately, only Kerridge Commercial Systems met the criteria and an order was placed for K8. Among the deciding factors were the company’s excellent customer relationships.

Gains and benefits

  • Consistent and accurate purchasing and pricing – saves time and money
  • Purchase orders directly placed by fax – more efficient, less paper handling
  • Order Margin Review tools – protect trading profitability
  • Daily management and accounting information has improved cash flow
  • Tighter stock control and PPI – faster more accurate stock checks
  • Automatic invoice matching – saves time, reduces risk of errors
  • Smooth implementation as other branches have been opened up
  • K8 is intuitive –1 hour to train staff to use SOP
  • An effective framework to highlight management action areas
  • Opportunities to extend system use and improve the investment value

To find out more about the solutions that we offer, please contact us today.

Download a brochure

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Kerridge Commercial Systems portrays itself as a professional, forward-thinking company. It is an organisation of substance and integrity who we consider to be a key partner for our future growth.

- Peter Worthington, Managing Director

 

Builders Merchants

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LSK Supplies

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Customer: LSK Supplies

What we did: Implemented K8

Site link: www.lsksupplies.co.uk

Leading Scottish ironmonger prepares for the future with K8

Established in 1999, LSK Supplies is a family-run architectural ironmonger and builders’ merchant. Scotland’s largest independent architectural ironmongers, the company has six branches in west central Scotland and two more branches opening early 2016. Serving both trade and retail customers LSK focusses on delivering a positive customer experience. The company selected K8 to support future growth, opting for a cloud-based solution to minimise IT overheads.

The need for a new system

LSK’s previous system had served the business well - the software managed the core processes for selling, purchasing and stock control. However, LSK had developed and required a system that was more future-proof. The company needed an advanced, fully integrated system to improve the efficiency of its customer contact ‘touch points’ – particularly in managing transactions, invoicing and payment processing. Ryan Cairley, LSK’s Project Manager, said “Being able to take full advantage of new technologies, advanced functionality and having greater depth and breadth of information were the priorities. Financial tools, ease of use and being able to use the company’s existing infrastructure, were also key requirements for the business.”

Choosing K8

LSK Managing Director, Garry Bell, researched a number of alternative systems before choosing K8. The company understood K8’s established reputation, but after talking to businesses with K8 experience, it became clear that the system met the LSK’s requirements. “In terms of reliability, functionality and readiness to support our future growth, K8 was the best system for us. Specifically, its capabilities to present accurate and real time management information - especially sales and purchasing patterns, were significant factors in our decision. We were also impressed with Kerridge Commercial Systems (KCS) as a progressive company with proven R&D credentials.”

Successful implementation

One particular aspect of K8 that appealed to LSK was its considerable flexibility and adaptability. During the system set-up, Ryan and his colleagues took time to understand how K8 could be fine-tuned to suit the business. Early engagement and commitment certainly paid off; moreover, it gave LSK complete ownership of its new system. Complementing this was the ‘train the trainer’ approach used to introduce the system to the staff; LSK also compiled help sheets to help build user skills and competencies.

“KCS consultants were immensely helpful. They shared their knowledge willingly and guided us through data conversion Talking to us about how we would get the best from our new system, the consultants also gave us confidence to move forward leading to a smooth, successful implementation and well-supported go-live.”

Solid foundation

LSK stated that K8 has now settled in well, with some specific projects to consider in the next year or so. “The system has already done what it said on the tin in terms of improving our customer processes, operationally efficiency and productivity. Digital signature capture, for example, has been a great success with faster invoicing and fewer accounting queries.” LSK is in a particularly competitive industry and appreciates the importance of meeting customer demands. “With K8 we are already one step ahead and have the system behind us to adapt to new demands from new and existing customers,” said Ryan.

LSK implemented K8 with energy and enthusiasm – clearly a company that’s seizing the power of technology for a successful future.

Highlights

  • Flexible and adaptable solution
  • Strong user engagement
  • Successful training programme
  • Fully supported go live
  • Fewer trading issues
  • Development potential

Benefits

  • Greater efficiency and productivity
  • Improved customer processes and service levels
  • Significant gains from digital signature capture
  • Real-time management information

To find out more about the solutions that we offer, please contact us today.

Download a brochure

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The system has already done what it said on the tin in terms of improving our customer processes, operationally efficiency and productivity. Digital signature capture, for example, has been a great success with faster invoicing and fewer accounting queries.

- Ryan Cairley, Project Manager, LSK Supplies

 

Electrical Wholesalers

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Aerco

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Customer: Aerco

What we did: Implemented OneOffice

Site link: www.aerco.co.uk

Challenge

Established in 1956, Aerco is a distributor of electrical components, supplying manufacturers and service companies within the aerospace, defence, medical, industrial, rail and transportation markets throughout the world. The family-owned company partners with a number of world-class manufacturers to offer customers over 35 different franchise names and 10,000 product lines.

With its ever-growing product range, it became obvious that manual systems were not going to be able to handle the complexities of a modern, highly competitive distribution business. The management team decided to invest in a new, integrated system to support supply chain, stock control and accounting functions.

Gains and benefits

  • Dashboard facility enables all users to be pro-active with customers and be more efficient
  • Comprehensive CRM capability means a professional standard of customer service
  • Full visibility of stock, pricing and delivery information enables a smooth sales order process
  • All staff, in every area of the business, have access to the same accurate, up to date information
  • Fully integrated accounting ensures tight control of all financials including working capital elements

To find out more about the solutions that we offer, please contact us today.

Download a brochure

 

Fixtures & Fastenings

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Bearing Man

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Customer: Bearing Man

What we did: Implemented K8

Site link: www.bmgworld.net

Challenge

Bearing Man, a bearing shop, opened in Durban in 1974 and gradually expanded its service and product offerings to include more than just bearings - a range of globally recognised brands of engineering products and components. The company, which now has more than 100 branches in South Africa, acquired Fenner Power Transmission distribution 1998, Invicta Bearings in 2000, Springset in 2004 and Oscillating Systems Technology in 2005. In addition to South Africa, Bearing Man operates in Namibia, Swaziland, Zambia, Botswana and Mozambique.

The company’s legacy systems were reaching the end of their life, and with the onset of systems with graphical user interfaces, Bearing Man created a Request for Proposal for a replacement system. Following extensive evaluation and consideration for the project management, implementation and support, K8 was chosen. The new system, for a business of 1,000 users, in 105 branches, handling over 8,000 sales orders per day, went live on 1st August 2005.

Gains and benefits

  • Improved functionality – processes faster and more efficient
  • International trading capability – vital for company development
  • Modern look and feel ‘GUI’ – easy and intuitive to use and minimal training
  • A solid, scalable platform for the future
  • Excellent user acceptance – strong staff ownership of ‘their’ new system
  • A stable, secure supplier to support the future of the company

To find out more about the solutions that we offer, please contact us today.

Download a brochure

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The level of user acceptance has been tremendous and the new technology positively embraced.

- Abe Bekker, ICT Director

 

Tools

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SA Tool (Pty) Ltd

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Customer: SA Tool (Pty) Ltd

What we did: Implemented K8

Site link: satool.co.za

Challenge

Established in 1983 as a power tool repairer, Johannesburg-based SA Tool are agents and distributors for many leading brands of power tools and personal protective equipment. In addition to importing products from international suppliers, the company also has purchasing arrangements with major South African manufacturers. SA Tool holds an extensive range of stock and is proud to offer competitive pricing and deliver a high standard of service to its growing customer base.

Prior to implementing K8, SA Tool had used a number of systems which had been progressively outgrown. The management team realised that a fully integrated ERP solution, better suited to SA Tool’s diverse trading requirements, had become a strategic priority. Better control and visibility over the entire supply chain was increasingly critical, especially with some transactions, such as buy-outs being managed manually. The company chose K8 – which went live in October 2011, because its extensive range of advanced, integrated functionality were a close match for SA Tool’s requirements. The system has enabled accurate traceability across sales, procurement and financial modules which are making a big difference to company operations. K8 is also helping SA Tool to improve customer service levels; through tighter inventory controls and purchase forecasting, the company is able to offer a much enhanced depth and breadth of stock. A recent development for SA Tool has been to move its K8 system to a hosted environment. With the system being supported by Kerridge Commercial Systems and the infrastructure fully managed at the data centre, the company is now able to spend much more time on operational requirements and develop its use of K8.

Gains and benefits

  • Improved business control in every area
  • Intuitive functionality
  • Time savings – resulting in greater efficiency
  • Greater supply chain visibility
  • Eliminated manual, off-system processes
  • Comprehensive transaction traceability
  • Profitability and margin monitoring
  • Superior stock management
  • Purchase forecasting
  • Website trading integration
  • Integrated BI capabilities
  • Fully supported hosted platform
  • Future-proofed product development
  • Quality partner support

To find out more about the solutions that we offer, please contact us today.

Download a brochure

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K8 has enabled us to implement best business practice.

- Len Jacobs, Supply Chain Manager

 

Automotive Aftermarket

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Auto Express

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Customer: Auto Express

What we did: Implemented K8

Site link: en-gb.facebook.com/Autoexpress-Botswana

Challenge

Auto Express signed up with Kerridge Commercial Systems (KCS) SA in late 2014. Their implementation project kicked off beginning 2015 on our latest K8 version, called Babbage.

Auto Express Director, Mitul Patel made the choice to sign up with KCS based on our knowledge and success with other companies in the automotive parts industry, specifically Euro Car Parts in the UK. Patel said that he was looking for a direct sales and support model provided by a software company that had a lot of industry knowledge and experience, as well as local support which we have with IT Junxion.

Tiaan Grobbelaar, Sales Manager at KCS SA said that "Auto Express’s key requirements for the automotive aftermarket fits squarely into the K8 offering, Autoexpress has already confirmed increased turnover and better controls due to the new system. We look forward to further supporting their growth."

Mr Patel looked at various options before making the decision and saw our system as the only fully integrated solution, with one price per user including potentially all modules, a full implementation team including training and support during go-live.

After only three months having implemented the system, Auto Express complimented KCS on the great trading platform and capabilities such as sales order processing and search facilities – invaluable for customer service, the reporting abilities and controls for management; and the accuracy thereof.

As a new business they did not expect to grow as fast as they have, and they believe that the ERP system they are using, namely K8 contributes to their growth in a significant way.

The initial implementation included a team of three consultants and a project manager from KCS SA. The range of the solution comprised of a full multi-branch and franchise setup with IBT’s, SOP, POS and integrated financials.

Auto Express will continue to invest in the K8 system and phase two will include:

  • Franchise model and pricing where different pricing can be set-up for each branch
  • Centralised forecasting
  • New branches

Company History

Established in August 2014, Auto Express is a family orientated business.

"We are passionate about our people, In turn their passion is seen in the lengths they go to serve our customers. We pride ourselves in being able to source any part for any car. We invested in K8 to ensure that our people have the right tool for providing their best service. Service is our best part!"

Gains and benefits

  • Improved stock control across branches
  • Ease of reporting
  • DC Based: Distributions from Gaborone into the rest of Botswana
  • Sales margin control
  • Customer specific pricing modules
  • Full visibility and control

To find out more about the solutions that we offer, please contact us today.

Download a brochure

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I am very impressed with the trading side of K8 and it is very user-friendly, which made it easy to train the staff. The system has a lot to offer.

- Mitul Patel, Auto Express Director

 

Builders Merchants

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Samuel Kirk

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Customer: Samuel Kirk

What we did: Implemented K8

Site link: www.samuelkirk.co.uk

Challenge

Samuel Kirk (Builders Merchants) Ltd is a family-owned business established in 1947 employing 14 people. The company provides a full range of DIY and building supplies for trade and retail customers.

The compelling factors which led to the installation K8 included the inadequacies of the previous system. As a text –based trading and accounting system it required excessive manual intervention, stock control and management reporting was poor, and it was difficult to price products. A new system had to be easier to use. Samuel Kirk installed K8 in 2005.

Gains and benefits

  • Excellent functionality throughout the system – suits the business needs
  • Information at the finger tips – means efficiency, good service and simplifies work-flow
  • Pricing and discounts handled consistently – maintains margin, eliminates costly errors
  • Timber purchasing and sales capability – a complex area fully controlled
  • Credit account controls – few debt issues and better cash flow
  • Special orders fully controlled ensures good customer service is provided

To find out more about the solutions that we offer, please contact us today.

Download a brochure

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With K8 you can tell exactly how much you are making and exactly how much you are spending. It gives you a very up-to-date picture.

- Kirk Alerdice, Branch Manager and founder’s grandson

 

Home & Garden

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Liffey Distributors

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Customer: Liffey Distributors

What we did: Implemented K8

Site link: www.liffeyd.com

Challenge

Liffey Distributors is Ireland’s leading distributor of forest, garden and leisure equipment tools including Husqvarna, Oregon, McCulloch and Flymo products. The company maintains a philosophy of providing customers with high standards of support and service - an approach that has ensured successful growth since its formation in 1970.

The company’s previous system was operating at its limits. It was not scalable and development plans did not meet Liffey Distributors’ requirements. The situation was likely to worsen with further growth and the company began the search and evaluation of alternative systems. Liffey Distributors needed a ‘best of breed’, fully integrated and functionally comprehensive distribution system. A product development roadmap, system support and supplier security were also priority requirements. K8 and Kerridge Commercial Systems ‘ticked all the boxes’ and the decision was made.

Gains and benefits

  • Sales order processing – smooth and fast
  • Information at the fingertips – no delay searching and the information is accurate
  • Full supply chain visibility – purchasing, orders and sales – the value of an integrated system
  • Automated processes for sales back orders – maintains control – supports customer service
  • Perpetual inventory stock checking – saves time and money, any issues quickly identified
  • Greater financial control from integrated accounting – benefits include improved cash flow
  • Staff freed up to work on core activities – a benefit of controlled, automated processes
  • Improved management information at all levels – effective, informed decision making

To find out more about the solutions that we offer, please contact us today.

Download a brochure

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K8 has completely changed the way we run the business for the better. The system is everything we wanted and more.

- Ronan Brady, Operations Director

 

Electrical Wholesalers

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Electro Tech

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Customer: Electro Tech

What we did: Implemented K8

Site link: www.electrotechnam.com

In looking to move their business forward, Electro Tech has selected K8, the leading integrated business management solution

Electro Tech has been in operation since 1989, and is a wholesaler of quality electrical products. Their head office is based in Windhoek with branches in Prosperita, and Swakopmund.

Electro tech chose K8 because it was seen as the only system that could cater for all departments within their business. Currently Electro Tech is running three separate systems; A system for their retail department, one for their admin and another for their workshop.

The system will be hosted on premise and comprise of fifteen K8 users. Mr. Hardy Spoerer, Managing Director Says “We currently have to run multiple systems to manage the various aspects of our business. With K8, I can have one version of the truth. We will definitively also be utilizing the e-commerce product as soon as K8 has stabilized throughout the business."

Kerridge Commercial Systems (KCS) will be installing one central consolidated system across all three branches that will help manage sales margin, and improve customer service. The sales staff will be able to view stock in the other locations while dealing with the customer. K8’s central forecasting tool will help Electro Tech stock more effectively, and will reduce stockholding. Buy outs functionality will improve their customer service and management.

The integration between sales and purchase control will ensure that an item is linked to a customer so it can’t end up as dead stock in the back of the warehouse. In addition, K8’s low bandwidth true thin client technology, means that branches in Prosperita and Swakopmund can connect without installing bigger internet connections or 3rd party middleware.

Tiaan Grobbelaar, Sales Manager of KCS South Africa commented: “K8 has had a long history of success in the electrical product distribution market sector. We are confident that Electrotech will thrive on our functionality rich ERP platform. K8 excels at multi-site trading and consolidation, giving customers and decision makers a singular view of stock, sales, financials and purchasing. We welcome Electotech to our ever growing Namibian family.

About Electro Tech

Their products range from low voltage distribution switchgear, motor control products, electronic soft starters, variable speed drives, programmable logic controller to control boards and automation systems.

In addition to their product supply, they also offer the following services; electric network analysing and reporting, UPS maintenance and repair, generator set maintenance and repair, low voltage distribution board design and manufacturing as well as electrical control board design and manufacturing.

To find out more about the solutions that we offer, please contact us today.

Download a brochure

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We currently have to run multiple systems to manage the various aspects of our business. With K8, I will have one version of the truth.

- Hardy Spoerer, Managing Director, Electro Tech

 

Electrical Wholesalers

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Leamington Electrical Distributors

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Customer: Leamington Electrical Distributors (LED)

What we did: Implemented K8

Site link: www.l-ed.co.uk

K8 enabling growth and development

Opening its doors in September 2014, Leamington Electrical Distributors (LED) launched the business using K8 from day one. Now an established local supplier, serving a growing customer base, K8 has helped LED to become a respected local supplier with a reputation to match. The system has enabled the company to maintain tight control of stock, purchasing and cash flow.

Choosing K8

LED considered it essential to have the right computer system in place - even with low transaction volumes initially. Manual tools, or non-integrated PC –based software, were not the best approach for how a customer-focussed business wanted to get things started.

LED Manager, Jim Knight said: “We looked at a number of systems, but with some previous Kerridge Commercial Systems (KCS) software experience, we were confident that K8 was the right choice. A system that we could grow into, our K8’s hosted, cloud-based platform meant we could focus on developing the business. We certainly didn’t want to spend time managing our computer system.

Getting started

With no ‘legacy position’ to consider, KCS had something of a ‘blank canvas’ to work with. Setting up the system to suit LED’s fresh new processes and a tailored training programme suitable for a small team were slotted into the company’s opening schedule.

“From first contact, the service from KCS has been attentive and professional. Creating customer, supplier and stock records from our first transactions, processing sales quickly and efficiently have been key component in building the business and service qualities.”

Establishing the business

LED has expanded its customer base significantly since formation, initially the focus was to attract business from local electricians and retail customers, in and around Leamington. “We are now serving larger trade companies further afield; in business sectors that range from distribution warehouses to exhibition companies.

Our supplier base is also much more substantial – we now stock products from many industry leaders.” As with many small companies, space is at a premium for LED, keeping the right breadth and depth of stock is essential. “With K8, we can keep a constant check on our stock levels; the system ordering tools are particularly useful and play a key part in ensuring that customer orders are fulfilled quickly. It’s all about building our reputation.”

Jim also talked about how K8 was used to help prepare the first year’s accounts. “With guidance from the helpdesk, it was straightforward to send the necessary figures to our accountants.”

Moving forward

LED is still a relatively small business and has come to value many of K8’s capabilities; particularly in cash flow management and monitoring profitability. It’s vital that our suppliers are paid on time – without their support our ability to trade would be at risk. It’s easy to compile and print a payment run each month.

"When processing customer orders, K8 will flag up any account that’s close to or exceeding credit terms. All this is extremely helpful in running the business.”

Was K8 the right choice for LED? “Yes absolutely. The system has enabled the business to run smoothly from the outset; K8 is an effective platform to support business development,” said Jim.

Highlights

  • Fast transaction processing
  • Complementary product sales
  • Gross margin notifications
  • Cloud hosting and support
  • Scalable system to support growth

Results

  • Expanded product range
  • Tight stock control disciplines
  • Efficient purchasing
  • Effective cash flow management
  • Supports quality customer service
  • Smooth year-end processes
  • Ensures a ‘finger kept on the pulse’

To find out more about the solutions that we offer, please contact us today.

Download a brochure

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With K8, we can keep a constant check on our stock levels; the system ordering tools are particularly useful and play a key part in ensuring that customer orders are fulfilled quickly.

- Jim Knight, LED Manager

 

Electrical Wholesalers

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Routeco

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Customer: Routeco

What we did: Implemented OneOffice

Site link: www.routeco.com

Challenge

Routeco is an independent, privately-owned company. Formed in 1978, it has established itself as one of the UK`s leading distributors of industrial automation and control products with a nationwide network of sales locations. Employing over 200 staff, the company has expanded by focusing on providing customers with the best choice of products from leading manufacturers from around the world packaged together with value-added services.

As the company had developed into an established industrial automation distributor, Routeco customers were expecting more support and value=added services. Part of the process was to make its MIS system more customer-orientated and flexible for the future. KPMG was employed as consultants during the discussions with the business function areas that would be affected most by a change of system.

Gains and benefits

  • Streamlined ordering process, including inter-branch trading – saves time, improves service levels
  • Future orders capability – greater control of current and future stock levels
  • Part kits functionality simplifies ordering and despatch processes – generates additional business
  • Fully integrated accounting – reduces workload and ensures accurate information for management
  • Credit control tools have improved cash flow by reducing debtor days, and in turn customer service
  • Integration of Austrian subsidiary easy and quick to complete
  • Consolidated invoicing saves time and effort

To find out more about the solutions that we offer, please contact us today.

Download a brochure

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Features have led to an improved debtor day performance, and better customer service.

- Ian Stewart, Chief Executive Officer

 

Automotive Aftermarket

Previous

Allmakes 4x4

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Customer: Allmakes 4x4

What we did: Implemented K8

Site link: www.allmakes4x4.com

Challenge

Allmakes 4x4 is a leading international trade supplier of Land Rover parts and accessories. Supplying independent specialists for over 30 years, the company can stock every Land Rover part and also offers their exclusive range of ‘Terrafirma’ accessories. Allmakes 4x4 has contracts to supply the British armed forces and agreements with government organisations and NGO’s worldwide. Since implementing K8, the system has helped to streamline business processes and create a more efficient working environment.

Time for Change

Until 2006 Allmakes were using a custom designed system, originally developed in the early 1980’s. Over the years it had been modified and expanded to meet their developing business requirements. However, as Terry Chipperfield explained, “the system just didn’t cope well with many of the things which you’d expect in a 21st century environment. There was no capability for e-business, nor the opportunity for a trade portal. It all worked on the assumption that you had plenty of time between receiving orders and shipping them. Some of the routines on the order processing side were very slow.”

Terry continued, “Also, we were finding it increasingly difficult to get the system supported. We spent time with a Birmingham based software house, to try to bring it up to date, but this proved too difficult. We specified all sorts of aspects that we wanted to see, from improved order processing through to more sophisticated stock control; we spent a lot of time on stock control. Ultimately we decided that we had to change.”

Terry added: “A significant gap in the system’s functionality, for us, was the ability to handle, pack and ship export consignments efficiently. Well over half our business is export. So we sat down with Kerridge CS and developed a suite of programmes to meet this requirement. Nine months after seeing the system for the first time, we went live with K8 on 1st October 2006.”

Trading Systems Review

Allmakes carried out a systems review in 2006. Terry explained: “We looked at a number of alternatives, but one of our major UK based customers in Devon had recently launched K8 from Kerridge Commercial Systems (Kerridge CS.) They were very enthusiastic about the software. I spent a day with them, going through the main features. I was impressed with the speed and simplicity of the order processing, and the opportunities that K8 would give us to develop our business. So we started talking to Kerridge CS.”

Online Trading

The Allmakes K8 Web Portal gives their global customer base the ability to access the K8 system in real time. The portal was developed using the standard API’s (Application Programming Interface) supplied by Kerridge CS. The innovative design of the Allmakes K8 Web Portal was developed with their customers’ specific needs in mind; reflecting the particular demands of the industry. Customers from around the world get secure, real time information on pricing, stock availability, order progress, account details and statements. Most importantly they have the ability to get full product details, including supercessions, and armed with this information, they can place orders directly into the Allmakes K8 system.

Allmakes report a significant increase in sales following the launch of their web portal. The largest order handled through the portal had 980 individual lines processed straight into the system without any manual intervention. For Allmakes, it isn’t just sales, it’s also enquiries which are handled over the internet, so the phones are quieter. Staff have more time to give to proactive selling. Internet trading developed with KerridgeCS has given Allmakes a real competitive advantage.

The Business Benefits

Since implementing K8 at Allmakes, it has helped to streamline business processes and create a more efficient working environment. Terry explains “We particularly like K8’s ability to switch from one process to another very quickly, and the fact that we can access all sorts of information and history, concurrently. We were particularly anxious to start trading over the internet. The tools to do this are provided as standard within K8.” Terry continues: “We also like the comfort that we feel, being with a major provider, who will continue to invest in the development of the product and its support.”

Gains and benefits

  • Streamlined processes
  • More efficient working
  • More proactive selling
  • Fast access to information
  • Better customer service
  • Internet trading capability
  • Significant increase in sales
  • Secure supplier partnership
  • A system for their future

To find out more about the solutions that we offer, please contact us today.

Download a brochure

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K8 has provided the means to bring our business forward into the second decade of the 21st century and beyond.

- Terry Chipperfield, Director

 

Electrical Wholesalers

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MacLean Electrical

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Customer: MacLean Electrical

What we did: Implemented OneOffice

Site link: www.maclean-electrical.com

Challenge

MacLean Electrical Group is a privately-owned specialist electrical wholesaler. The company originated by supplying the North Sea oil and gas market and now operates around the world with a network of alliance partners to support its global customer base. Today, MacLean Electrical Group is an International supplier of bulk electrical materials, roadway lighting systems, instrumentation and fibre optic cables for the oil, gas, petrochemical, marine and process industries.

MacLean Electrical Group’s existing IT systems performed well, it was simply that the company had outgrown them. Communication, integration and access to information were critical to maintain success and profitability. The biggest challenge was to ensure that internal systems and infrastructure would not only support the business today, but also underpin the future. The decision was made to explore the market had to offer and issued an RFI (request for information) to supply chain solution providers.

Gains and benefits

  • Fully integrated business and supply chain applications – greater efficiency and cost savings
  • Process improvements – saving time, effort and resulting in better customer service
  • Accurate, real-time information - on demand – faster and more effective decision-making
  • Future opportunities to extend system use and value – e.g. introducing ecommerce facilities
  • A scalable solution to support future growth

To find out more about the solutions that we offer, please contact us today.

Download a brochure

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Has exceeded our initial requirements and opened up many new opportunities for improving processes.

- Gordon Carswell, Financial Director

 

Distributors

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Alfred Franks and Bartlett

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Customer: Alfred Franks and Bartlett

What we did: Implemented K8

Site link: www.afb.co.uk

Challenge

Established in 1918, Alfred Franks and Bartlett (AFB) were one of the first to establish a Far East import business. From its 100,000 sq ft. warehouse in St Albans, the company supplies UK retailers in the department store, fashion, homeware, discount, supermarket, health and beauty sectors. AFB also distribute internationally to Europe, Asia and the Middle East. More than just an importer distributor, the company has its own design, brand licencing and QA functions.

AFB needed an integrated system that could work out all the complex costing involved with importing and landing goods. The old system also lacked the full stock control and sales information that the company required. Products can take up to a month to arrive and it was increasingly vital to have accurate, timely information on their whereabouts down to the last unit.

Gains and benefits

  • Ability to work out true landed costs – ensures accurate pricing and good management information
  • Strong sales order processing, invoicing and accounting functions – greater efficiency in every area
  • Stock management improved by at least 50%
  • Full stock visibility – enables more informed purchasing decisions
  • Customer service levels up by at least 50% - means more satisfied customers and repeat business
  • Integrated fax capability saves time and effort, and a good customer/supplier service
  • Opportunities to extend system use - for example, EDI capabilities – greater efficiencies

To find out more about the solutions that we offer, please contact us today.

Download a brochure

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I estimate stock management and customer service levels have shown at least a 50% improvement.

- Paul Candy, Finance Director

 

Retailers

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London Transport

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Customer: London Transport PASS (Passenger Agents Sales Service)

What we did: Implemented OneOffice

Challenge

PASS (Passenger Agents Sales Service) operates as an independent commercial trading unit within London Transport. A multi-million pound business, PASS supplies daily, weekly and monthly passes, child rate photocards and Travelcards through a network of 2,300 agents. Most agents are small newsagents/tobacconists located throughout the London Transport area covering Greater London and the Home Counties. PASS is also responsible for bulk sales of tickets to local authorities for OAPs and students as well as to large companies for their employees.

When it took over responsibilities for passes and cards, PASS found a significant difference between the physical stock of tickets in its warehouse or with agents and the recorded figures. There are some 200 different types of tickets required to cover every zone, time period and type of traveller. Since records of sales are based on a valid stock reconciliation, PASS had to undertake a full audit and revise all the records. The previous IBM System 36-based accounting system did not have the necessary capabilities and consequently PASS had to find a new system.

Gains and benefits

  • Fully integrated accounting - tight financial control of every process – more efficient and effective
  • Ticket stocks and allocations now fully controlled – saves time and saves money
  • Discrepancy error rates fallen to negligible levels
  • Sales forecasting provides management information and agent support
  • Field staff use HHDs for stocks movement recording, invoicing and re-ordering
  • Field-based operations enables fast payment collection and improved cash flow
  • Management accounts produced very soon after month end – improved management processes

To find out more about the solutions that we offer, please contact us today.

Download a brochure

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Together, we have developed a very efficient, fully functional, integrated ticket management system.

- David White, IT Manager, London Transport PASS

 

Tiles

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European Heritage

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Customer: European Heritage

What we did: Implemented K8

Site link: www.europeanheritage.co.uk

Challenge

European Heritage is one of the UK's leading suppliers of high quality tiles. Renowned for its wide range of unusual stone products, the company’s range includes slate, travertine and limestone tiles from all over the world and also specialises in durable stone-effect porcelain tiling. European Heritage also sell wood flooring, wet room and underfloor heating products.

For some time, the company had relied on manual processes. However, the existing system wasn’t working for the business and information could not be relied upon. Guided by the Tile Association and a visit to another tile distributor, European Heritage ordered K8 and went live in April 2006. From being recommended K8, European Heritage now recommend K8 to other tile distributors.

Gains and benefits

  • Tight control of the whole business
  • Extensive functionality matches the company’s business processes
  • Adaptable and flexible system supports sales, purchasing and administration areas
  • Integrated modules – saves time, reduces errors, supports management
  • Information at the press of a button – no time wasted looking, its accurate and up to date
  • High quality print output – conveys and professional image to customers, adds value
  • Opportunities to progress as system knowledge grows
  • New applications and tools available to extend system value

To find out more about the solutions that we offer, please contact us today.

Download a brochure

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K8 has made us super-efficient - a huge asset to the business. We would never have achieved our current turnover without the right system to support us.

- Helen Hutchinson, Director

 

Electrical Wholesalers

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Voltex

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Customer: Voltex

What we did: Implemented K8

Site link: www.voltex.co.za

Challenge

Voltex is a leading stockist and distributor of a vast and comprehensive array of electrical and related materials on the African continent and has 76 strategically located outlets in South Africa, catering to the needs of the electrical industry including general electric products, energy and power services, power distribution, lighting, industry and related activities.

In addition to general outlets, a number of specialised divisions which supplement and enhance, directly and in directly, its reach into the areas in which it operates. These specialised divisions include Voltex Lighting, Waco, Cabstrut, Atlas Cable Supplies, Versalec, LSis and Sanlic.

To find out more about the solutions that we offer, please contact us today.

Download a brochure

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The system has integrated our trading branches to enable efficient inventories to meet customer demands.

- Eric Immermann, Financial Director

 

IT & Office

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Virgin Mobile

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Customer: Virgin Mobile

What we did: Implemented OneOffice

Site link: www.virginmedia.com

Challenge

Virgin Media is the first provider of all four broadband, TV, mobile phone and home phone services in the UK. The company operates the most popular virtual mobile network in the UK which, when launched, was the world’s first such mobile phone service. It is also one of the UK’s largest fixed-line home phone providers.

When Virgin set its sights on the mobile phone market, it knew it had to take a radically different approach from everyone else. The company set out to sell phones through all the different channels simultaneously. It meant having a back office system, linked to all sales channels, which would provide consistent stock control data, order processing and delivery. Irrespective how people contacted Virgin Mobile, they would get up-to-minute information and spot-on service.

Gains and benefits

  • Call-handling and web-site integration supports delivery of consistent, high levels of service
  • Automatic order processing for payment authorisations, stock and despatch – fast and effective
  • Integration with carrier system for full logistics support and tracking
  • Activity levels easily monitored and managed – enabling timely and appropriate actions to be taken
  • Full product return processes – collection through to quality and re-sell –smooth and cost-effective
  • Robust and scalable to handle high transaction volumes – fully supports business model

To find out more about the solutions that we offer, please contact us today.

Download a brochure

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A tall order to do all the things we wanted, but so far it has delivered.

- Andrew Ralston, Customer Relationship Director

 

Builders Merchants

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House of Goodness

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Customer: House of Goodness Group

What we did: Upgraded K8

Challenge

A Kerridge Commercial Systems (KCS) customer since 1989, House of Goodness Group has progressively moved its systems forward with new software releases and additional applications. Having evaluated its requirements in conjunction with the K8 development roadmap, House of Goodness made the decision to upgrade to the latest release – K8 Babbage.

An effective platform

A diverse group, with businesses ranging from health food and leisure, builders’ merchants and heating supplies, House of Goodness harnesses K8’s multi-company flexibility with centralised financial control. Structured to support the group’s Christian ethos, K8 runs on a single platform with minor business configuration differences to ensure consistency and conformity.

Forward thinking

The group recognised the opportunities and benefits of making the move to K8 Babbage. Not least of which the system’s incremental structure, specifically designed to simplify the process of implementing future releases. Assessing the group’s strategic requirements, the upgrade was also positive from an investment perspective Nick Porter, IT Manager, said: “The browser client in particular; being able to access the system from mobile devices will save time and effort for our warehouse staff. The latest Web Builder integration – enhanced in this release, is set to further our online trading channel initiatives. In terms of specifics, improvements in direct debit collection processes will save us around 15 hours per month and foreign exchange payments will be easier to manage. Overall, K8 Babbage is also stricter in terms of financial disciplines.”

Planning and preparation

From the outset, the project required that key staff had to balance day-to-day responsibilities alongside the upgrade preparations. With the need to minimise the impact for its staff, it is advantageous that K8 Babbage requires minimal ‘up front’ user training. In the build-up stage, test and training systems were set up on the group’s existing server platform; confidence and familiarity with the software being essential to the success of the upgrade. Preparations were completed with a final test conversion followed by the go live itself. “Taking a measured approach, we were able to complete tasks such as user acceptance testing in parallel with operational duties. Guided and supported by KCS, the whole project; which involved all group businesses, went pretty smoothly”, said Nick.

Integration is key

Finance Director, Hilary Oldham said: “For our diverse group, systems integration is fundamental and that’s where K8 scores highest. The system works well across multiple sites and being able to have role-based user workplaces accommodates our range of businesses very well. For basic practicalities, such as document scanning, K8 makes it easy for anyone to view delivery notes and invoices. This is enormously beneficial, saving us time and therefore cost.” The company said that its main objective is to improve efficiency – being able to access key information using K8 is a major contributor for processes to run more smoothly. “We also want to encourage more TBS customers to use our online facilities, said Nick.

As a business for which flexibility and tight control are essential, House of Goodness is focused on getting the most from K8. The system also helps the group to deliver a quality customer service and adhere to its Christian ethos.

House of Goodness profile

The group’s businesses comprise Good Timber, Good Welding and Fabrications, Goodness Foods, HDA Architecture, New Creation Farm, Skaino Services, TBS Building Supplies and White & Bishop. All employees are members of the Jesus Fellowship – the group’s origins were to provide employment for community members, extending to support its property and other assets.

Gains and benefits

  • Flexible and adaptable for diverse group
  • Integrated trading and financial controls
  • Tailored user work place facility
  • Fast query resolution
  • True thin client deployment

Results

  • Successful upgrade to latest K8
  • Multiple incremental enhancements
  • Minimal user training requirements
  • Browser client accessibility
  • Direct debit collection savings
  • Easier foreign exchange payments
  • A platform for further upgrades

To find out more about the solutions that we offer, please contact us today.

Download a brochure

//

The browser client in particular; being able to access the system from mobile devices will save time and effort for our warehouse staff. The latest Web Builder integration – enhanced in this release, is set to further our online trading channel initiatives. In terms of specifics, improvements in direct debit collection processes will save us around 15 hours per month and foreign exchange payments will be easier to manage. Overall, K8 Babbage is also stricter in terms of financial disciplines.

- Nick Porter, IT Manager

 

Electrical Wholesalers

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Norbain

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Customer: Norbain

What we did: Implemented OneOffice

Site link: www.norbain.com

Challenge

Norbain SD is one of Europe’s most successful distributors of CCTV, IP video, access control and intruder detection equipment. Based in Reading, the company employs around 300 staff throughout the UK in its sales offices and at distribution centre in Manchester. Each year, Norbain SD distributes products into more than 70 countries across five continents.

Following the completion of a strategic planning process, Norbain SD identified the need to improve its warehousing and delivery functions - the hub of its business. Doing so would enable the company to achieve its current and future targets, and to meet the anticipated increased demand for high-level logistics. Norbain SD required a supply chain management system manage its stock and customer demands efficiently, and be flexible enough to support future opportunities.

Gains and benefits

  • Greater efficiency in its business processes has enabled headcount to be maintained while increasing its turnover by 30 to 40 per cent
  • By integrating with courier systems orders can be taken much later in the day and still maintain a same-day service – a real competitive advantage
  • Staff are able to focus more time on supporting customers and meeting their requirements - a real plus for customer retention in a competitive market
  • Product returns handled more efficiently – including collection arrangements and credit note issues
  • Significant capacity gains as a result of efficient use of IT across all supply chain processes – including stock planning

To find out more about the solutions that we offer, please contact us today.

Download a brochure

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We attribute a considerable amount of Norbain’s business success to its use of IT.

- Alun John, Managing Director

 

Distributors

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Dickson Bearings and Transmissions

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Customer: Dickson Bearings and Transmissions

What we did: Implemented K8

Site link: dicksonbearings.com

90 years in business, 30 years with Kerridge Commercial Systems

Dickson Bearings and Transmissions (Dickson); a third generation company, is one of Ireland’s leading distributors of industrial parts. Based in Dublin, Dickson are particularly proud of their heritage and customer service track record. Kerridge Commercial Systems (KCS) users since 1986, the company considers K8 an essential business tool; progressively developed and fully supported.

Setting the scene

With an inventory of 150,000 part lines, managing the correct depth and breadth of stock is key to Dickson’s operations. Across Ireland, more than 2,000 businesses rely on Dickson for high quality service, backed by technical expertise and experience. With the majority of customer orders relating to equipment breakdown; time is of the essence to have the correct parts on site without delay and for repairs to be carried out.

K8 working hard

Initiated by the purchase of some second-hand Wang hardware in the mid-1980s, Dickson became a KCS customer by a slightly unorthodox route. Since then, the company has grown considerably in terms of both customer base and product range. In parallel, Dickson has taken its systems forward through major releases; upgrading to K8 in 2007. Joint Managing Director, Ian Dickson, refers to K8’s role in the company: “Without K8, we wouldn’t have a business; the system is reliable, works well and easy to use. Compared with other systems we have seen, being able to navigate quickly between modules and applications is fundamental for us. As a small company, we only have 14 users; it’s vital that our sales staff can create and process orders quickly and seamlessly. Moreover, we appreciate that time is money for our customers and responsiveness is critical. The fact that K8 is used by several major companies in our sector is particularly reassuring.”

Finger on the pulse

In its fast-moving business Dickson uses K8 to keep a close watch on all the key metrics. The system’s dashboard presentation shows the latest sales order situation, revenue and profitability. “K8 holds a wealth of information that we can use to run daily operations and drive the business forward. We can see a snapshot of day-by-day and monthly sales with margin performance at any time - the Advanced Analysis tools are essential to keep us informed. Our field sales team also have access to a web-enabled detail report to keep them in touch with what’s going on. If they are going to see a customer, they are well briefed with the latest information from K8.”

Future plans

Dickson are certainly looking to the future, pushing forward with their use of K8, to improve efficiencies and drive profitable trading. “Our business has grown organically over the years, we manage our stock by adding to existing product and introducing replacements as the demand for older items falls away. K8 supports our purchasing; what we need, manage our pricing structure and although it’s not an exact science, there’s forecasting detail at our fingertips. It’s good to see new K8 developments coming through and that give us confidence for our future,” said Ian.

Highlights

  • Essential business tool
  • Progressive upgrades
  • Proven and reliable software
  • Easy to use and navigate
  • Supports customer services

Results

  • Enables ‘finger on the pulse’
  • Tight stock control disciplines
  • Aids efficient purchasing
  • Effective pricing management
  • Powerful advanced analysis
  • Accessible dashboard detail
  • Platform for development

To find out more about the solutions that we offer, please contact us today.

Download a brochure

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K8 holds a wealth of information that we can use to run daily operations and drive the business forward.

- Ian Dickson, Joint Managing Director

 

Electrical Wholesalers

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BPX

Next

Customer: BPX

What we did: Implemented Web Builder

Site link: www.bpx.co.uk

Challenge

Established in 1965, Leicester-based BPX is a major distributor of electrical and electronic control and machinery products. The family-owned company has nine branches across the UK and employs over 120 staff. BPX selected and went live with Web Builder, the integrated online trading application, to drive their business growth.

Business need

BPX is particularly proud of providing first class service to its customers - the company offers 60,000+ products from 40 manufacturers and makes use of IT to increase efficiency and improve its customers’ experience. Managing Director, Guy Collins, explained the rationale to offer online trading, “As a starting point, it was less about meeting existing customer expectations, but focussing more on using the technology to attract new customers, in the UK and internationally.”

Web Builder

As a OneOffice user, BPX decided that Web Builder, with integrated SOP, stock and accounting capabilities, was the most effective platform for the project. Given the size of the company’s product range, it was clear that this would be a complex project for BPX. “The first priority was to understand Web Builder and the fine tuning required for our processes. Essential for us was the need to safeguard our customer relationships and therefore, unlike some distributors who use central warehousing, we wanted our system to trade online at local branch level.”

Online catalogue

System infrastructure was a key aspect of the project – a new server investment was required to ensure that the new website, carrying the online store, performed quickly and efficiently. However, the biggest challenge was the creation of the catalogue itself - it amounted to an eight person-year project. “We had to ensure that, insofar as possible, customers could access a consistent level of information across our product range - making their selections without having to phone to check specification detail. The new website went live with 35,000 products ready for our customers to buy.”

A time for change

As a 24/7 ‘shop window’, BPX acknowledges that it represents an immediate opportunity to improve services – recognising that building awareness and transaction levels will take time. Furthermore the company is preparing for some staff to migrate towards a technical advisory role - growing the knowledge base across the company will be a real asset for BPX. “The roll-out was based on introducing the online trading facilities – including back-end processes, at each branch and worked with some of our larger customers to begin with. We wanted everyone to feel confident about the processes, including back-ordering, and the added value to our services. Another key point was to re-assure customers about trading terms and credit account processes,” said Guy.

Impact of online trading

Online trading can have a big impact for a multi-location B2B distributor. Some routines are immediately automated, some job roles become more advisory with fewer repetitive tasks. BPX also believes that its customer service function will be more productive. “Going online means immediately exposing our entire catalogue to the ‘risk of sale’. As a result, we expect our breadth of stockholding to broaden and thereby increasing service levels in this ‘want it now’ era. It’s also an imperative to monitor orders closely - if a customer buys product X, but omits essential product Y, we have to respond accordingly.”

A business milestone

Unquestionably, BPX recognises the value of the opportunities as a result of investing in an online experience and equally, that as the company’s use of IT develops, customer benefits will grow. “In taking an evolutionary approach, we want to build on our reputation and improve services in a controlled manner. Our new website, with Web Builder, is positioned to be a milestone initiative for BPX,” concluded Guy.

Highlights

  • Online catalogue of 35,000 products
  • Multi-location process capability
  • Self-service – task automation
  • Improve upselling and related product offer
  • Structured introduction for online trading
  • Starting point for further online developments

Results

  • 24/7 trading facility and global shop window
  • Opportunity to extend customer base
  • Customer-branch relationships maintained
  • Improved customer service experience

To find out more about the solutions that we offer, please contact us today.

Download a brochure

//

In taking an evolutionary approach, we want to build on our reputation and improve services in a controlled manner. Our new website, with Web Builder, is positioned to be a milestone initiative for BPX.

- Guy Collins, Managing Director

 

Distributors

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Rock Trading and Distribution

Next

Customer: Rock Trading and Distribution

What we did: Implemented K8

Site link: rocktrading.co.uk

Challenge

Rock Trading and Distribution supplies engineered wood products, manufactured to customer requirements, insulation and cladding materials. The company is also the exclusive regional distributor for Porotherm blocks.

Owned by Rawle, Gammon and Baker Holdings Ltd (RGB) - a Kerridge Commercial Systems customer for 15 years, Rock required their K8 system to be set up as an independent trading environment, without any direct links to their parent company’s system. This approach would enable the business to trade with RGB, in addition to supplying builders’ merchants and regional developers throughout the West Country.

The K8 implementation involved a challenging schedule - there was less than three months from contract signature to Rock opening for business. In that time, the K8 project had to be scoped and planned, hardware installed and training programmes completed. Teams from both Kerridge CS and Rock worked very closely together throughout, with frequent conference calls and onsite attendance as required. The Kerridge CS METIS project methodology was fully applied from the start and particularly tight control was maintained on the RAID (Risks, Assumptions, Issues and Dependencies) documentation.

As part of the training process – a key part of the project, Rock staff tested out a range of different trading scenarios to gain familiarity with K8. Quickly embracing the system, the users found it particularly reassuring that their knowledge of the previous generation, text-based Rev7 system used by RGB was transferable. By go live day – the company’s first day of trading, Rock management reckoned that users had about 90% of the knowledge they required to run the business.

With the objective met, Rock was in a position to push K8’s functionality and use the system to help develop a profitable future for the business.

Gains and benefits

  • A modern fully integrated system
  • Intuitive functionality
  • Advanced purchasing and stock control
  • Fast, efficient sales order processing
  • Flexible financial and reconciliation tools
  • Data export for group consolidation
  • Scalable to support business development
  • Proven and successful partner relationship

To find out more about the solutions that we offer, please contact us today.

Download a brochure

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Although it was hard work for everyone because of the short timescales, we opened the business with K8.

- Paul Turner, Finance Director

 

Electrical Wholesalers

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Vicon Industries

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Customer: Vicon Industries

What we did: Upgraded K8

Site link: www.vicon-security.com

Challenge

Vicon Industries is an industry-leading supplier of video systems and components used for security, surveillance, safety and control purposes. Established in 1967, Vicon systems are employed worldwide in high-profile, enterprise-scale installations. Customers include governments, Fortune 500 companies, private and public institutions, and global transit and commerce hubs. The company’s European headquarters is in the UK.

The company has been a Kerridge Commercial Systems customer through successive generations of product, starting with revision 6, moving on to revision 7. Vicon Industries became a beta site for K8 before moving on to the full release product. Prior to K8, among the key business requirements was a more flexible sales order processing capability. The company also wanted to ensure that moving to the next generation product would continue to support and if possible improve customer care and service standards.

Gains and benefits

  • Improved productivity and efficiency – save time and effort in all areas of the system
  • Multi-lingual, multi-currency functionality – enables the company to trade internationally
  • Sales order processing, fast and accurate – a good service to customers, easy for staff
  • Excellent search facilities – almost instant, makes everyone’s life easier and customers benefit
  • Email tools for orders and quotations direct from the system – save time – delivering a good service
  • Management information and reporting. Information is accurate, up to date and easy to use
  • User friendly interface – easy to train new staff, helps everyone to learn more about the system

To find out more about the solutions that we offer, please contact us today.

Download a brochure

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It is amazing how easy it is to use the system. K8 Sales Order Processing allows me to check stock, outstanding purchase orders and product information. Even new staff find the system a completely natural way of working.

- Michaela Barnes, Credit Manager

 

Builders Merchants

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Turnbull Building Supplies

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Customer: Turnbull Building Supplies

What we did: Implemented K8

Site link: www.turnbullsonline.co.uk

Challenge

Turnbull Building Supplies was established in 1895 as a single branch, family-owned business in Lincolnshire. Now with six branches and following a management buy-out in the 1984, the company offers a comprehensive product range of building materials, kitchens, bathrooms and tiles. The company supplies retail customers through to the national house builders – the majority of its business is with from small to medium-sized builders.

During a previous systems review, Turnbull Building Supplies, considered the Revision 7 product but implemented an alternative solution. Later, with issues such as product development, scalability and functionality becoming a concern, it was time to take another look. Considerations such as capacity, culture, resources, reputation and product roadmap were the priorities. Kerridge Commercial Systems and K8 met the company’s requirements and in March 2003 an order for K8 was placed – the system went live later the same year. Turnbull subsequently upgraded to K8.07.

Gains and benefits

  • User Interface quick and easy to navigate
  • Sales order processing makes for quick and efficient trading
  • KPI facilities enable accurate, regular monitoring of business progress
  • Spreadsheet interface – great for managing price updates and stock effectively
  • Automatic supplier invoice verification – very efficient and saves time
  • Hosted platform means security, scalability with minimal add-on investment
  • System hosting means staff can focus attention on the business and customer service
  • High levels of customer service achieved using K8, means higher customer retention

To find out more about the solutions that we offer, please contact us today.

Download a brochure

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K8 is a well-packaged product with all of the functionality of a windows-based system and an impressive user interface. It has some fantastic features - SOP for example is superb.

- Kevin Coombs, IT Manager

 

Tiles

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Tileflair

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Customer: Tileflair

What we did: Implemented K8

Site link: www.tileflair.co.uk

Challenge

Tileflair is the largest, privately-owned tile distributor in the South of England. It offers an extensive range of high quality tiles - sourced from around the world - and has been supplying the trade, contract and retail sectors since 1972. Tileflair has nine outlets, an online shop and a central warehouse located in Bristol.

Moving with the times

Tileflair’s initial need was for a system to handle inter-branch trading, to replace a previous system where processes were cumbersome. It was also looking for an IT partner that really understood the tile business. It opted for a distribution system, rather than an EPOS product, and Kerridge Commercial Systems was chosen from five short-listed suppliers. The system went live in December 1998 and, in 2007, Tileflair upgraded to K8. Then, in May 2015, it upgraded to the system’s latest version.

“Our aim is to get the best return that we can from K8 - to enhance our efficiency and service. Each branch now has its own dashboard, which provides better insight into the business, not just in terms of sales but also customer trends, margins, stock turnover, etc. The fact that we’ve got access to this information - and can access it from the sales screen – means that we’re always ready for a sale.”

“The data warehouse module is promising too, giving far more information than we’ve been able to access in the past, without having to run multiple reports.”

Resilient, reliable and responsive

“Crucially, K8 has proven to be very resilient; it’s never frozen or locked-up! And, we’re now looking forward to exploring other system features, in addition to the most used ones, so that we can gain full advantage from K8.”

“From a partnership point-of-view, we’re committed to Kerridge and we have a great relationship with them. They are very responsive and are good at seeing things from the customer’s point of view.”

K8 goes mobile - and other efficiencies

Tileflair’s next upgrade will include browser access. iPads have become key selling tools for its sales team and it will enable them to access the system in a truly mobile sense, rather than steering customers back to the counter to check stock, etc.

“Having browser access will enhance the whole customer experience. And, we’re now also trialing the delivery management system and will be testing the warehouse management system from January 2016. Our aim is to continue to enhance our internal productivity, to really understand our customers’ needs and to continue to work closely with Kerridge to make our business as efficient as it can be.”

Gains and benefits

  • Complete reliability and enhanced efficiency.
  • Intuitive, menu-led processes that can be instantly accessed from the sales screen. Easy to use – more time can be dedicated to the customer.
  • Flexible sales order processing, accessible from one screen.
  • Inter-branch trading capability – better stock utilisation, improved customer service.
  • Accurate reporting and management information – effective decision making.
  • Forecasting tools invaluable – improved ordering, saves time, more effective use of working capital.
  • Quick and efficient automated processes – smoother, controlled and more efficient operation.
  • A platform for expansion of branch network – minimal IT investment impact.
  • Online support calls via secure extranet – issues recorded without delay, saves time.

K8 is a fully integrated Trading and Business Management solution for distributors, wholesalers, merchants and retailers. Combining a suite of modules, it helps you source effectively, stock efficiently, sell profitably and service competitively.

K8 is designed to help you get closer to your customers, build profits, and manage your margins. From your sales team, to your back office, K8 has been developed by distributive trades experts to improve the day-to-day performance of your team.

To find out more about the solutions that we offer, please contact us today.

Download a brochure

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Our focus is on service, as reflected in our ‘Create something beautiful’ slogan. K8 has enabled us to enhance this, giving us access to a wealth of information at a single click.

- Matthew Johnson, Managing Director, Tileflair

 

Builders Merchants

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Lawsons

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Customer: Lawsons

What we did: Implemented K8

Site link: www.lawsons.co.uk

Challenge

Lawson and Son Timber Merchant began trading in 1921. Over the years, the company has progressively developed its product range to match market needs and customer demands – loft conversion being one particular speciality. With more than 90 years of successful trading and growth , award winning Lawsons now operates thirteen branches in and around London – a number of which supply a full range of building materials in addition to timber and fencing.

Following successful business growth, system reviews and an evaluation of other ERP solutions, the company chose to stay with Kerridge Commercial Systems and migrate from the well-established Revision 7 platform to K8. Confidence in the system and fully supported by the Kerridge Commercial Systems team, K8 was implemented at all branches in a ‘big bang’ approach.

Gains and benefits

  • Easy to use, convenient solution
  • Inter-branch trading capacity
  • Accurate reporting and management information
  • Quick and efficient automated processes
  • Presents a more proffesional image to customers
  • Installation is straightforward, minimal user training

To find out more about the solutions that we offer, please contact us today.

Download a brochure

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Have worked with Kerridge Commercial Systems for many years and enjoy a strong working relationship.

- Jerry Norris, IT Director

 

Builders Merchants

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JHC Hardware

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Customer: JHC Hardware

What we did: Implemented K8

Site link: www.jhchardware.com

Challenge

Established in 1968, family-run JHC Hardware is a trade supplier of kitchens, bedroom, shop-fitting and DIY products. The company has continued to expand and acquired tools and equipment distributor RG Laughlin and Sons in 1998. JHC Hardware holds an extensive range of products in its well-stocked 70,000 sq.ft. warehouse with daily deliveries by its own transport fleet.

Having made the decision to upgrade its computer system, the search began for suitable systems for both companies. A new system had to support a high standard of customer service and deliver effective management information. A secure IT partner supplier was essential and the system had to be able to support future growth. After rigorous reviews of candidate systems, K8 was selected.

Gains and benefits

  • A fully integrated trading and financial system
  • Comprehensive and flexible functionality- means tight process control
  • Sales order processing – effective and efficient for high quality customer service
  • Integrated ecommerce trading – opportunities to generate additional business at minimal cost
  • Personalised catalogue information to suit customer needs
  • Price changes easily managed – maintains margin control – protects profitable trading
  • High standard of partner support - complete reassurance
  • A secure long term investment as K8 develops, further benefits will be secured

To find out more about the solutions that we offer, please contact us today.

Download a brochure

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The possibilities with K8 are endless with new things, better ways and more opportunities to improve the business. Kerridge Commercial Systems and K8 is the right combination for us.

- Eamonn McNeill, IT Manager

 

Builders Merchants

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J Handford and Son

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Customer: J Handford and Son

What we did: Implemented K8-SBE

Site link: www.jhandford.co.uk

Challenge

J Hanford & Son is a family-run business establised in 1880. The company prides itself on being able to offer a professional and efficient service, from initial pricing and advice to reliable and competent deliveries. J Handford & son are one of the few aggregate suppliers in the area who make deliveries directly from their suppliers to their customers.

The company’s previous system had reached the end of the road, it was slow and most processes were carried out manually. One of the challenges was choosing a system which staff would adapt to easily and having contacted Kerridge Commercial Systems, K8-SBE was chosen.

Gains and benefits

  • Implementation completed on time, on budget
  • Easy-to-use integrated functionality, saves time and effort
  • More efficient working environment improves customer service
  • Faster purchase order processing – less effort, saves time
  • Automated processes e.g. direct fax capability – saves time and effort
  • Credit limit monitoring at point-of-sale – tight control of debt
  • Month-end processing is faster, easier and more accurate, quicker reporting

To find out more about the solutions that we offer, please contact us today.

Download a brochure

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Month End processing is a lot quicker, easier and more accurate.

- Colin Whittington, Sales Manager

 

Electrical Wholesalers

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Easby Electronics

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Customer: Easby Electronics

What we did: Upgraded K8

Site link: www.easby.com

Challenge

Easby Electronics are a specialist stockist and distributor of passive electronic components, electromechanicals, connectors and discrete semiconductors. The company is a distributor and agent for more than forty leading worldwide manufacturers.

Easby Electronics has used Kerridge Systems products for more than twenty years, progressively introducing new software and additional applications as they have become available and when suited to business needs. Early on, the installation of Open Database Compliance (ODBC) for example, enabled the company to begin sending order acknowledgements direct to customers, purchase orders to suppliers and provided a direct link to the barcode labelling system. As an indication of the company’s long term IT commitment, Easby Electronics now uses K8 – citing the fully integrated CRM module as one of the main reasons for the move.

Gains and benefits

  • A successful, high quality working partner relationship
  • Fully integrated applications covering all business areas
  • System fully supports company’s commitment to meeting customer needs
  • Fully-functional integrated ecommerce facilities – boosts sales, saves time
  • The K8 GUI is intuitive for all users – efficient use of the system
  • On-going R&D for K8 – means more opportunities to progress system value

To find out more about the solutions that we offer, please contact us today.

Download a brochure

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Our relationship with Kerridge Commercial Systems is one of our most important business alliances. Its longevity is a reflection of the quality of working relationship that we share.

- Tim Morris, Managing Director

 

Automotive Aftermarket

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Brookwells

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Customer: Brookwells

What we did: Implemented K8

Site link: www.brookwell.co.uk

Challenge

Brookwell Supplies Ltd is a family-run business supplying the complete range of Land Rover parts and accessories. The company started trading in 1981, from Bovey Tracey on the edge of Dartmoor, and having secured a contract to supply parts to the Royal Navy in Devonport opened a branch in Plymouth. The company is now the largest independent Land Rover parts supplier in the South West supporting customers in many countries around the world.

Brookwells had reached the point where their computer system was no longer meeting the needs of the business. It lacked functionality and there was no development strategy. For Brookwells, investing in bespoke work was not an option and a decision was made to invest in a new system. After thorough evaluation, K8 was chosen, and with the guidance and support of Kerridge Commercial Systems, the implementation was completed in around 3 months from server arriving to go live.

Gains and benefits

  • Modern GUI interface ensured fast user acceptance
  • Sales order processing and search facilities – invaluable for customer service
  • Complete parts supercession records –greater control and actions taken on old stock
  • Access to the whole Land Rover database 86,000 parts – maximises sales opportunities
  • Purchasing tools – easy and flexible to use, save time and support stock optimisation
  • Tailored screens to suit operator requirements –improves productivity and operator control
  • Up-to-the-minute information always available e.g. to view orders and profitability

To find out more about the solutions that we offer, please contact us today.

Download a brochure

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We were delighted that no bespoke work would be required... really impressed with what K8 does for the business.

- Jeff Dowell, Managing Director

 

 

Bearing Man Group

Kerridge Commercial Systems Testimonial Video

Bearing Man Group Video

We talked to Campbell Fuller from Bearing Man Group about the nature of their business and their IT partnership with Kerridge Commercial Systems South Africa.