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Success Stories

Automotive Aftermarket

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Brookwells

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Customer: Brookwells

What we did: Implemented K8

Site link: www.brookwell.co.uk

Challenge

Brookwell Supplies Ltd is a family-run business supplying the complete range of Land Rover parts and accessories. The company started trading in 1981, from Bovey Tracey on the edge of Dartmoor, and having secured a contract to supply parts to the Royal Navy in Devonport opened a branch in Plymouth. The company is now the largest independent Land Rover parts supplier in the South West supporting customers in many countries around the world.

Brookwells had reached the point where their computer system was no longer meeting the needs of the business. It lacked functionality and there was no development strategy. For Brookwells, investing in bespoke work was not an option and a decision was made to invest in a new system. After thorough evaluation, K8 was chosen, and with the guidance and support of Kerridge Commercial Systems, the implementation was completed in around 3 months from server arriving to go live.

Gains and benefits

  • Modern GUI interface ensured fast user acceptance
  • Sales order processing and search facilities – invaluable for customer service
  • Complete parts supercession records –greater control and actions taken on old stock
  • Access to the whole Land Rover database 86,000 parts – maximises sales opportunities
  • Purchasing tools – easy and flexible to use, save time and support stock optimisation
  • Tailored screens to suit operator requirements –improves productivity and operator control
  • Up-to-the-minute information always available e.g. to view orders and profitability

To find out more about the solutions that we offer, please contact us today.

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We were delighted that no bespoke work would be required... really impressed with what K8 does for the business.

- Jeff Dowell, Managing Director

 

Tiles

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Beccles Tile Centre

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Customer: Beccles Tile Centre

What we did: Implemented K8-SBE

Site link: www.becclestilecentre.co.uk

Challenge

Beccles Tile Centre is a family-owned and managed tile, bathroom and contracting services company. Employing around a dozen staff, Beccles Tile Centre offers an extensive range of tiles and bathrooms which are on display in its retail showroom with a 20,000 square foot warehouse nearby.

Prior to installing K8-SBE, Beccles Tile Centre had been running basic systems which relied heavily on manual processes for quotations, sales, stock control and accounts. Information was lacking in detail, mistakes were often not picked up, processes were inefficient and time consuming. After reviewing a number of solutions, K8-SBE (Small Business Edition) was selected.

Gains and benefits

  • Processes are fast and effective, makes best use of everyone’s time
  • Purchasing is fully controlled – reduced risks of errors
  • Stock visibility impressive – better service to customers
  • Information is quickly accessible and accurate – no time spent searching
  • Company is trading more efficiently – less time wasted
  • Margin and profitability monitored – control and reporting supports management needs
  • Integral accounting – instant transaction processing, errors eliminated, cash flow improved
  • Easy management information and reporting – fully supports decision making

To find out more about the solutions that we offer, please contact us today.

Download a brochure  

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The system has ended the paperchase, made it easier to trade, and has put us in a strong position to react quickly to business demands. With Kerridge Commercial Systems and K8 – SBE, this small business will continue to thrive.

- Julie Thurston, Accounts Director

 

Automotive Aftermarket

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Allmakes 4x4

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Customer: Allmakes 4x4

What we did: Implemented K8

Site link: www.allmakes4x4.com

Challenge

Allmakes 4x4 is a leading international trade supplier of Land Rover parts and accessories. Supplying independent specialists for over 30 years, the company can stock every Land Rover part and also offers their exclusive range of ‘Terrafirma’ accessories. Allmakes 4x4 has contracts to supply the British armed forces and agreements with government organisations and NGO’s worldwide. Since implementing K8, the system has helped to streamline business processes and create a more efficient working environment.

Time for Change

Until 2006 Allmakes were using a custom designed system, originally developed in the early 1980’s. Over the years it had been modified and expanded to meet their developing business requirements. However, as Terry Chipperfield explained, “the system just didn’t cope well with many of the things which you’d expect in a 21st century environment. There was no capability for e-business, nor the opportunity for a trade portal. It all worked on the assumption that you had plenty of time between receiving orders and shipping them. Some of the routines on the order processing side were very slow.”

Terry continued, “Also, we were finding it increasingly difficult to get the system supported. We spent time with a Birmingham based software house, to try to bring it up to date, but this proved too difficult. We specified all sorts of aspects that we wanted to see, from improved order processing through to more sophisticated stock control; we spent a lot of time on stock control. Ultimately we decided that we had to change.”

Terry added: “A significant gap in the system’s functionality, for us, was the ability to handle, pack and ship export consignments efficiently. Well over half our business is export. So we sat down with Kerridge CS and developed a suite of programmes to meet this requirement. Nine months after seeing the system for the first time, we went live with K8 on 1st October 2006.”

Trading Systems Review

Allmakes carried out a systems review in 2006. Terry explained: “We looked at a number of alternatives, but one of our major UK based customers in Devon had recently launched K8 from Kerridge Commercial Systems (Kerridge CS.) They were very enthusiastic about the software. I spent a day with them, going through the main features. I was impressed with the speed and simplicity of the order processing, and the opportunities that K8 would give us to develop our business. So we started talking to Kerridge CS.”

Online Trading

The Allmakes K8 Web Portal gives their global customer base the ability to access the K8 system in real time. The portal was developed using the standard API’s (Application Programming Interface) supplied by Kerridge CS. The innovative design of the Allmakes K8 Web Portal was developed with their customers’ specific needs in mind; reflecting the particular demands of the industry. Customers from around the world get secure, real time information on pricing, stock availability, order progress, account details and statements. Most importantly they have the ability to get full product details, including supercessions, and armed with this information, they can place orders directly into the Allmakes K8 system.

Allmakes report a significant increase in sales following the launch of their web portal. The largest order handled through the portal had 980 individual lines processed straight into the system without any manual intervention. For Allmakes, it isn’t just sales, it’s also enquiries which are handled over the internet, so the phones are quieter. Staff have more time to give to proactive selling. Internet trading developed with KerridgeCS has given Allmakes a real competitive advantage.

The Business Benefits

Since implementing K8 at Allmakes, it has helped to streamline business processes and create a more efficient working environment. Terry explains “We particularly like K8’s ability to switch from one process to another very quickly, and the fact that we can access all sorts of information and history, concurrently. We were particularly anxious to start trading over the internet. The tools to do this are provided as standard within K8.” Terry continues: “We also like the comfort that we feel, being with a major provider, who will continue to invest in the development of the product and its support.”

Gains and benefits

  • Streamlined processes
  • More efficient working
  • More proactive selling
  • Fast access to information
  • Better customer service
  • Internet trading capability
  • Significant increase in sales
  • Secure supplier partnership
  • A system for their future

To find out more about the solutions that we offer, please contact us today.

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K8 has provided the means to bring our business forward into the second decade of the 21st century and beyond.

- Terry Chipperfield, Director

 

Timber Merchants

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Barlow’s Woodyard

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Customer: Barlow’s Woodyard

What we did: Implemented K8

Site link: www.barlowswoodyard.co.uk

Challenge

Barlow’s Woodyard specialises in supplying high quality timber products. Its branches in Newbury and Witney stock a huge range of fencing, gates, decking and garden features, many of which are machined or manufactured in the company’s own workshops.

Martha Barlow, an ancestor of the current owner, Peter Barlow, established the company in 1867. “Most of our business is repeat business or comes from customer referrals,” said Peter. “We focus on quality and our products are built to last.”

Until 2008, the company used a basic accounting package but, as the business grew, it became essential to control stock more accurately and, in particular, for the sales team at one branch to see what stock was held at the other. “We looked at several systems,” Peter remembered, “and were impressed by the quality of the KCS sales person as well as the functionality of the system. He took the time to answer all our questions and showed us everything we needed to know. Together the price, the product and the sales pitch nailed it!

“The immediate benefits we saw were at the trade counter. It’s a far better environment for our customers now and it has made life easier for us. We can instantly tell customers if what they want is in stock and the way K8 handles inter-branch transfers is brilliant – we simply process the sale and let the customer know when he can expect the stock to come in.”

Gains and benefits

  • Full visibility of stock held across both branches
  • Enhanced customer service at the trade counter
  • Seamless processing of inter- branch transfers and specials
  • Highly accurate sales forecasting
  • Tighter margin control
  • All the team can now price up works orders
  • Quick and easy import of supplier price lists
  • Real time overview of business performance at any time

ASL Case Study

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The main benefit of using K8 is that I always know where we are – all the business information I need is at my fingertips. I really can’t fault it.

- Peter Barlow, Managing Director, Barlow’s Woodyard

 

Electrical Wholesalers

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Norbain

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Customer: Norbain

What we did: Implemented OneOffice

Site link: www.norbain.com

Challenge

Norbain SD is one of Europe’s most successful distributors of CCTV, IP video, access control and intruder detection equipment. Based in Reading, the company employs around 300 staff throughout the UK in its sales offices and at distribution centre in Manchester. Each year, Norbain SD distributes products into more than 70 countries across five continents.

Following the completion of a strategic planning process, Norbain SD identified the need to improve its warehousing and delivery functions - the hub of its business. Doing so would enable the company to achieve its current and future targets, and to meet the anticipated increased demand for high-level logistics. Norbain SD required a supply chain management system manage its stock and customer demands efficiently, and be flexible enough to support future opportunities.

Gains and benefits

  • Greater efficiency in its business processes has enabled headcount to be maintained while increasing its turnover by 30 to 40 per cent
  • By integrating with courier systems orders can be taken much later in the day and still maintain a same-day service – a real competitive advantage
  • Staff are able to focus more time on supporting customers and meeting their requirements - a real plus for customer retention in a competitive market
  • Product returns handled more efficiently – including collection arrangements and credit note issues
  • Significant capacity gains as a result of efficient use of IT across all supply chain processes – including stock planning

To find out more about the solutions that we offer, please contact us today.

Download a brochure  

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We attribute a considerable amount of Norbain’s business success to its use of IT.

- Alun John, Managing Director

 

Plumbers & Heating

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Express Plumbing Supplies (EPS)

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Customer: Express Plumbing Supplies (EPS)

What we did: Implemented K8

Site link: www.exps.co.uk

Challenge

Established in 2003, Express Plumbing Supplies began life as a small, single branch bathroom and heating supplier, based in Barrow-In-Furness, with four employees. The company has grown to become one of the largest independent bathroom, heating, drainage and renewal suppliers in the north west of England, with four branches stocking several thousand products.

By 2004, the company’s basic trading system was proving inadequate for an ambitious company. The search was on for a system more suited to the task, with the necessary flexibility and scalability. Express Plumbing Supplies needed a systems partner who understood the business with proven knowledge and a track record of experience. K8 was chosen. And the company began to enjoy the system’s benefits immediately.

Gains and benefits

  • Fast sales order processing – gives good services to customers, supported by accurate information
  • Quotations produced effortlessly – good for customers, speed means better chance of an order
  • Easy and quick to use purchase control tools – optimise stock levels with visibility of pipeline
  • Integral accounting functionality – the financial position tightly controlled, cash flow improved
  • Management information –‘at the fingertips’ supports planning and decision making
  • Central control - cross-branch visibility and inter-branch trading easily processed
  • Excellent support and system maintenance – gives re-assurance and future roadmap
  • Opportunities to introduce additional applications

To find out more about the solutions that we offer, please contact us today.

Download a brochure  

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Migrating to K8 was one of the best business decisions I have ever made – the positive difference to the company has been phenomenal.

- Ashley Wilson, Managing Director

 

Fixtures & Fastenings

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Bearing Man

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Customer: Bearing Man

What we did: Implemented K8

Site link: www.bmgworld.net

Challenge

Bearing Man, a bearing shop, opened in Durban in 1974 and gradually expanded its service and product offerings to include more than just bearings - a range of globally recognised brands of engineering products and components. The company, which now has more than 100 branches in South Africa, acquired Fenner Power Transmission distribution 1998, Invicta Bearings in 2000, Springset in 2004 and Oscillating Systems Technology in 2005. In addition to South Africa, Bearing Man operates in Namibia, Swaziland, Zambia, Botswana and Mozambique.

The company’s legacy systems were reaching the end of their life, and with the onset of systems with graphical user interfaces, Bearing Man created a Request for Proposal for a replacement system. Following extensive evaluation and consideration for the project management, implementation and support, K8 was chosen. The new system, for a business of 1,000 users, in 105 branches, handling over 8,000 sales orders per day, went live on 1st August 2005.

Gains and benefits

  • Improved functionality – processes faster and more efficient
  • International trading capability – vital for company development
  • Modern look and feel ‘GUI’ – easy and intuitive to use and minimal training
  • A solid, scalable platform for the future
  • Excellent user acceptance – strong staff ownership of ‘their’ new system
  • A stable, secure supplier to support the future of the company

To find out more about the solutions that we offer, please contact us today.

Download a brochure

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The level of user acceptance has been tremendous and the new technology positively embraced.

- Abe Bekker, ICT Director

 

IT & Office

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Virgin Mobile

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Customer: Virgin Mobile

What we did: Implemented OneOffice

Site link: www.virginmedia.com

Challenge

Virgin Media is the first provider of all four broadband, TV, mobile phone and home phone services in the UK. The company operates the most popular virtual mobile network in the UK which, when launched, was the world’s first such mobile phone service. It is also one of the UK’s largest fixed-line home phone providers.

When Virgin set its sights on the mobile phone market, it knew it had to take a radically different approach from everyone else. The company set out to sell phones through all the different channels simultaneously. It meant having a back office system, linked to all sales channels, which would provide consistent stock control data, order processing and delivery. Irrespective how people contacted Virgin Mobile, they would get up-to-minute information and spot-on service.

Gains and benefits

  • Call-handling and web-site integration supports delivery of consistent, high levels of service
  • Automatic order processing for payment authorisations, stock and despatch – fast and effective
  • Integration with carrier system for full logistics support and tracking
  • Activity levels easily monitored and managed – enabling timely and appropriate actions to be taken
  • Full product return processes – collection through to quality and re-sell –smooth and cost-effective
  • Robust and scalable to handle high transaction volumes – fully supports business model

To find out more about the solutions that we offer, please contact us today.

Download a brochure

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A tall order to do all the things we wanted, but so far it has delivered.

- Andrew Ralston, Customer Relationship Director

 

Distributors

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Alfred Franks and Bartlett

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Customer: Alfred Franks and Bartlett

What we did: Implemented K8

Site link: www.afb.co.uk

Challenge

Established in 1918, Alfred Franks and Bartlett (AFB) were one of the first to establish a Far East import business. From its 100,000 sq ft. warehouse in St Albans, the company supplies UK retailers in the department store, fashion, homeware, discount, supermarket, health and beauty sectors. AFB also distribute internationally to Europe, Asia and the Middle East. More than just an importer distributor, the company has its own design, brand licencing and QA functions.

AFB needed an integrated system that could work out all the complex costing involved with importing and landing goods. The old system also lacked the full stock control and sales information that the company required. Products can take up to a month to arrive and it was increasingly vital to have accurate, timely information on their whereabouts down to the last unit.

Gains and benefits

  • Ability to work out true landed costs – ensures accurate pricing and good management information
  • Strong sales order processing, invoicing and accounting functions – greater efficiency in every area
  • Stock management improved by at least 50%
  • Full stock visibility – enables more informed purchasing decisions
  • Customer service levels up by at least 50% - means more satisfied customers and repeat business
  • Integrated fax capability saves time and effort, and a good customer/supplier service
  • Opportunities to extend system use - for example, EDI capabilities – greater efficiencies

To find out more about the solutions that we offer, please contact us today.

Download a brochure

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I estimate stock management and customer service levels have shown at least a 50% improvement.

- Paul Candy, Finance Director

 

Plumbers & Heating

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Ferroli

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Customer: Ferroli

What we did: Implemented K8

Site link: www.ferroli.co.uk

Challenge

Italian-based Ferroli was established in 1958, manufacturing and supplying natural gas fuelled boilers. The company now has more than 2,800 staff, and sells more than two million boilers a year, in addition to other heating, air conditioning and electrical products. In 1997, Ferroli opened its own UK distribution facility in to serve its national and independent customers.

In 2001, the management team agreed that the existing computer system’s issues and inadequacies had to be addressed and a replacement system was required. Following an assessment of the options available Kerridge Commercial Systems Revision 7 product was chosen. The decision was supported by the strength of past experience and performance of the company’s products. Just two years later, in September 2003, Ferroli moved to K8 and more recently upgraded to K8.07.

Gains and benefits

  • Opportunities to introduce best practice processes – for greater business efficiency
  • Warehouse Management streamlined processes, saves time and effort
  • Hand-held terminals – save time and resource – reduced need to use fixed point workstations
  • Access to future system releases –improves the quality of the product
  • Re-assurance of progressive product development roadmap
  • K8 - an excellent long-term investment for the company
  • Partner support helps improve productivity and generate additional cost savings

To find out more about the solutions that we offer, please contact us today.

Download a brochure

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K8 has provided us with an excellent platform on which to grow our business. The Warehouse Management module, now part of the standard product, has dramatically increased efficiency.

- Phil Seal, IT Manager

 

Bathrooms & Kitchens

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Davroc

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Customer: Davroc

What we did: Implemented Print Manager

Site link: www.davroc.co.uk

Challenge

Davroc is a growing, family-run supplier of products to bathroom retailers. Forward-thinking, the company focusses on quality classic design and manufacturing. Davroc sources its products from across Europe from the finest quality suppliers. As an employer, the company promotes a very strong and traditional people-centric culture.

Prior to implementing Print Manager, Davroc had 20+ dot matrix printers, a high capacity laser printer and numerous fax machines. The dot matrix printers were costly to run, time consuming to un-jam and periodically needed replacement. Furthermore, they used task-specific, pre-printed forms, each of which needed to be designed, printed, stored and replenished. Pre-printed forms are not visually modern or professional and if changes are required the whole cycle has to start all over again – often with inevitable wastage.

Gains and benefits

  • Substantial, tangible, immediate cost savings
  • Dramatic reduction in the number of printers
  • No need for pre-printed forms – only plain paper
  • Storage space freed up – used for a more valuable purpose
  • Form changes made ‘on the system’ quickly and easily
  • Laser-produced forms - a professional presentation
  • Forms easily personalised for specific tasks or events
  • Output, e.g. print sequence order to suit business processes
  • Online archive of actual documents produced – original attributes preserved
  • Print directed to any location or fax output

To find out more about the solutions that we offer, please contact us today.

Download a brochure  

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The savings from Print Manager were immediate, around £11,000 annually, and we have reduced the number of printers in the company by 70%. Removing boxes of stationery has enabled us to convert space into a meeting room.

- Paul Mitchell, IT Manager

 

 

Bearing Man Group

Kerridge Commercial Systems Testimonial Video

Bearing Man Group Video

We talked to Campbell Fuller from Bearing Man Group about the nature of their business and their IT partnership with Kerridge Commercial Systems South Africa.